Kaseya Community

At one customer we have to give up on Kaseya backup, suggestions?

  • We have one customer that despite all efforts for months and up to VP level assistance from Kaseya cannot make the Acronis backups work on their servers.

    We need to cut our losses but we are contractually obligated for image backups of the servers. We would like a subscription service rather than buying software for this.

    Anybody have any product suggestions for a subscription service that does image backups of servers to local storage that is not based on Acronis?


    Legacy Forum Name: At one customer we have to give up on Kaseya backup, suggestions?,
    Legacy Posted By Username: trebligb2
  • Thats a bummer of a situation....

    I believe these guys do it.. http://www.livevault.com/

    Cant recommend them personally because I have never used it... Just saw your post and remembered this....




    Legacy Forum Name: Backup Tab,
    Legacy Posted By Username: Stereo
  • Symantec LiveState or StorageCraft are two other image base backup you can configure.

    Legacy Forum Name: Backup Tab,
    Legacy Posted By Username: ksaccount
  • Happily the updates in the 4.8 version of Kaseya seems to have fixed this customer's problem. That is not a prop to Kaseya since the support throughout this process has been terrible and is making us consider other options across the board.

    Legacy Forum Name: Backup Tab,
    Legacy Posted By Username: trebligb2
  • Seems a bit mean to Kaseya support.... considering Acronis backup works on tens of thousands of sites across the world....


    Legacy Forum Name: Backup Tab,
    Legacy Posted By Username: Stereo
  • Not mean... accurate based on the frustration level and lack of actual assistance. Repeated suggestions to remove and reinstall the backup software (and we did so) was the only advice given at any level. And to get that we had to hound them repeatedly to get any kind of answer.

    Granted, we have many other locations that acronis works just fine. But when the going got tough, Kaseya lost interest and all the way up to the highest levels gave pro-forma responses (to paraphrase a saying).

    It seemed that suppost would tell us whatever it is they needed to to make us go away for a day while they waited for an Acronis update acutally several updates (at this customer the backups worked until the 4.6 update, which broke them until this week). We were actively looking for the replacement when we deployed the latest update and magically the backups started working. We are still looking for the replacement since the support level on the backups was so poor. Maybe that is not the case for everyone, but it sure was for us.



    Legacy Forum Name: Backup Tab,
    Legacy Posted By Username: trebligb2