Thanks for the feedback.
My experience has been even if something bad happens that is not our fault, it ends up being our fault in the eyes of the client.
There is some pricing resistance on BUDR and I appreciate your experience and comments.
Now that I have all of these ways to keep the clients, I just need to figure out a way to make money! (Just kidding, but it does seem true sometimes!)
I don't know about anyone else, but a 3 to 5 year payback doesn't thrill me.
We all may be working for Dell or HP by then? :-D