Kaseya Community

Backup Failing - Device not ready.

  • Backup failed - Failed to execute the command. Step 'Backup' has failed. TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location. Backup has failed. Failed to commit operations. Read error. Failed to read the snapshot. Unknown status. The device is not ready

    No idea what is causing this and there seems to be nothing online for this precise error, either on Acronis forums or Kaseya. The job has failed twice now constructively.

  • Similar error was discussed on some Acronis boards and seems to be related to creating snapshots.  The error itself is Windows generated, so in the spirit of Microsoft it can have several causes.

    forum.acronis.com/.../insight-required

    forum.acronis.com/.../failed-create-volume-snapshot-2

  • Thanks for your quick response Kirk and for the links, I'll check these out.