Kaseya Community

End of Life?

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We are a current user of BUDR and have reviewed their latest cloud offering.  We are being told now that BUDR is reaching it's end of life and are being pressured into the cloud option which will be 3-4 times the cost of what we are currently paying.   Is this just a high pressure sales technique or is BUDR actually reaching end of life.  We understand some some increase but aren't impressed by the sales technique or costs. 

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  • Hi

    We do not have news on BUDR reaching its end of life at this time, it may/may not in the future, but there is no current update. The cloud option could become potentially the primary or main backup solution as it has so much to offer to customers, but any announcement on this has not been sent as we know. I did reach out to your Customer Success Representative and if any further clarification I suggest you reach out to him again as well just to make sure any other notes/information can be updated (after this).

    Thank you

  • I'm pretty interested in this too - I've just gotten the question from one of my technical staff about "when will we get Acronis 12.5 since we're still on 11.7", and I'm pretty sure I don't have an answer at this time.

  • I took over for chamac45 in our company.  We ended up moving to Cloud Backup for convenience and ease of use, but never got word on any End of Life for it.

  • Since Kaseya does not update us on the KBU module anymore, I have taken a look at the Acronis site itself, which states at this moment the Acronis version used in the KBU module is out of extended support now.

    (www.acronis.com/.../business.html)

    I think Kaseya does not respond to this module anymore and pushes us to other backup solutions....

  • I prefer the BUDR module and wish they would upgrade it to Acronis 12.

    I have almost 500 machines on it now.

  • My understanding is that Acronis is no longer providing an on-premise update to the existing software.   You should begin to plan on upgrading to Cloud Backup or another backup provider.     I don't think staying where you are is viable.    Although I have seen no official EOL announcement from Kaseya, support is basically saying they can't help any longer.

  • We are in the same situation, this module is working great now we cant even install it on Server 2019, it wont even launch the install and we have approx 100 stations with our private storage. I dont think Kaseya should be charging extra for existing clients since we have so much data and settings (folder selection, etc) setup for every client. This is not acceptable!!!

  • Is it end of life if they are still charging us for support?  Or abandonment as they are refusing to provide the support we are paying for?

  • KBU is dead. KCB is pretty much just as dead.

    We ditched Kaseya-based backups and moved everyone to VEEAM bar one client - and they're next.

  • I dont get your last part VEEAM is next? Next to become EOL or next as solution?

  • Hi - he probably wanted to express his plans to move the last customer over to Veeam. We are quite happy with SolarWinds Backup by the way, rather a robust and cost effective solution for us.

  • As of the latest patch and latest BUDR we are finding that backups are either not running the CheckTrueImgCMD Procedure (which we cannot run manually anymore) or are just getting stuck at 95% and eventually 'failing' although the Acronis Console on the Local Machine is showing Success, and in a normal timely manner.

    After repeated messages back and forth with Kaseya Support we received the same that 11.7 (the latest one offered under BUDR) is no longer supported by Acronis and to move to the Acronis Cloud at a cost, and there is a known issue with it where Kaseya is not reporting the status or checking in properly with 11.7 and below.

    This is happening on backups just deployed on Server 2019 and we've spent numerous hours troubleshooting to no avail. Another product we had purchased and now doesn't even function for what we need with no ETA on when a fix may be released. I did hear that it was slated to be in the next patch release, but who knows when that will be or if it will be fixed. If the Vendor (Acronis) is no longer supporting it, how do we expect Kaseya to?

  •   I don't believe you should be waiting for a patch as Kaseya has indicated there will not be one...which says to me they have abandoned the product (even though we are still paying support).  I would recommend focusing your efforts on finding a product that meets your needs and will be supported by the company that sells it (we have chosen to not expect that Kaseya's other backup product is a long term solution)

  • We struggled with this as well.  We moved a number of machines to other solutions and are down to about 35 that are using Acronis 11.7.  It is getting harder to get it to work and to rely on local storage so we made the commitment to switch to the cloud solution.  The pricing seems very reasonable as the software is unlimited and the bucket size is 2.5TB.  I am assuming we can still do well cost wise and use existing local storage as much as we want.

  • Hey guys,

    We have an extended support agreement with Acronis in relation to the version utilized in the BUDR module.