Kaseya Community

The Backup Wrapper encountered an unknown error

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Any ideas fellow K users?

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  • Anyone?

  • I have a machine with the same issue right now. I'm sending a re-install to try to amend the problem. Let me know if you find anything yourself.

  • Yep, that seems to have resolved it for me. Last Bu was successful after several of these failures. We will see...

    [edited by: JonathanS at 9:08 AM (GMT -7) on 3-28-2012] More detail...
  • Issue seems to persist. I will keep this thread posted with any updates.

  • Have you opened a ticket with support?

  • -Make sure the machine has rebooted recently.

    -Reinstall BUDR

    -For us, we began getting "Backup failed - Backup process could not start because the Acronis registry key is missing" at this point.

    -We then followed the KKB000847 article (community.kaseya.com/.../backup-failed-backup-process-could-not-start-because-the-acronis-registry-key-is-missing.aspx)

    -We also altered the time slightly so that it did not conflict with the other machines.

    Good luck!