I keep getting backup failed when I try to install backup on a W2K3 DC. I had it installed on before but had issues so I uninstalled and now can't seem to get it reinstalled. The agent procedure status show success on backup installation but fail on the Verify.
Is there any install logs on the machine, when you uninstalled was it completely removed (files / folders / registry etc) - did you reboot after you uninstalled.
Is there anything in the event log files? - if you download the installer and run it manually does it run?
I did make sure it was removed. How do you run it manually? And if I do run it manually does Kaseya recognize that it's installed as one time I had it installed and I could run it from the server but Kaseya didn't recognzie that it was installed so I couldn't schedule backups throug Kaseya.
I did reboot several times as well.
If you look under the install/remove function for backup, you'll see a button that says verify install. This will find it, and allow K to manage it.
Where do I download the installer from so I can manually install?
It should already be on your K server. Search it for MSI files and you'll find it (it's pretty big too).
Probably the configuration is not fully cleaned of BUDR setup. The best suggestion would be to file a ticket at support. They might be able to give you instructions or tools to clean the installation before re-attempting a new install.
I get it to install but the verification part fails at step 15. where can I find all the steps for the verification part so I can troubleshoot that.
if you set the driver signing policy manually you should be good to go !
a. Open the LocalSecurity Policy tool on the server (Administrative Tools - LocalSecurity Policy)
b. Navigate toSecurity Settings - Local Policies - Security Options - Devices:unsigned driver installation behavior
c. Double click this item and select Silently Succeed.
d. Click OK
this is a domain controller so it doesn't have a LocalSecurity Policy under Administrative tools, just the Domain Security Policy which I set to silently succeed.
I can get it installed just the verification part fails on step 15. I don't know what exactly that step is but that seems to be the problem.