Kaseya Backup -KBU (formerly BUDR) - Recent Threads

Cannot mount/access Acronis 10 TIB files?

Mssinc — Fri, 07 Jun 2013 16:10:07 GMT

We have a NAS drive (W2003 OS) from a client with their Acronis 10 pc image chains on it. Yesterday they asked if we could retrieve a users Outlook OST file. Booted up the NAS and located the image and the TIB. Double click and wants the password. Supply correct password and it just refreshes asking for it like its not valid.

When we try to mount image from the Kaseya GUI, we get back Error: Unable to read archive information. We know these credentials are correct.

Help?

Thanks!

Backup Solution Recommendation(s)

Tony Atkinson — Thu, 09 May 2013 22:45:23 GMT

Hey guys, I'd like your input on this. I apologize if this has been asked in the past, but I could not find anything similar in the search.

My company(an MSP) is currently utilizing Ahsay as a backup solution. They include local and offsite replication. However, the management interface is terrible and reporting is even worse, so, we are in search of an alternative that is reliable. What backup solutions do you utilize that you absolutely love.

I'm looking for a solution that integrates flawlessly within Kaseya, allows remote installation/configuration, has great reporting, and is stable/reliable.

I've seen a lot of information regarding Acronis and BUDR(same as Acronis?) and was wondering your thoughts on them. I was also looking at some of the options provided by Kaseya sponsors such as: Intronis, StorageCraft, HeroWare, etc...

Thank you very much ahead of time for your responses.

Problem with Kaseya Backup Local UI

eperson — Tue, 07 May 2013 15:52:05 GMT

I am having a problem with the Kaseya Local Backup UI.

After opening the program and browsing to the file, entering the password then hitting OK, I get the error "Cannot start process because a file name has not been provided."

Has anyone else seen this?

Thanks in advance.

Error message: Backup failed unexpectedly

ScottCTS — Mon, 06 May 2013 20:55:18 GMT

Hi there,

I am having issues on a small number of managed machines - not servers - that have version 11.37608 of BUDR installed on them.

They are all failing with "Backup failed unexpectedly" as the only error message. This is with both incremental and full backups.

So far I have:

reinstalled the backup software,
verified the software,
verified the credentials are correct,
confirmed image location is accessible and has enough free space
rebooted the machines

When running the schedule manually, it will fail within a few seconds. Using the new console, a locally run backup works correctly.

Has anyone else come across this problem? I can't think of the next step to take from here.

Cheers,

Scott

New Zealand

Offsite Replication and Online Backup - Same Agent

Jayaseelan — Sun, 28 Apr 2013 13:09:15 GMT

Offsite Replication Query: Planning to give offsite replication for one of the customer who has 3TB of data and it will grow to 5TB over a period of 2 years. Initially we are planning to sync the 3TB data through offline and then will do the daily changes online with the BUDR offsite replication.

Just want to clarify whether this setup of data can be handled by the Agent through offsite replication.

2. Online Backup Query: Also we are planning to give online backup to host the data in to our company’s cloud. Can we use the same agent which is used for offsite replication for online backup as well. Will there be any performance constraints or any other issues which may arise due to this setup ?

Kaseya compatibility with other Backup softwares

ashinspiro — Wed, 24 Apr 2013 04:29:45 GMT

Dear all,

I would like to know if anybody is using Kaseya to work with other Backup softwares.

Do the Kaseya users have to install Acronis ABR10 on their pcs / servers for best performance?

What if they do not wish to use Acronis?

Announcement: New Kaseya and Acronis Agreement

Ray Barber — Tue, 16 Apr 2013 20:40:51 GMT

Dear Kaseya Backup Customers...

The day you have been eagerly awaiting has finally arrived! Kaseya is pleased to announce that we have reached a new agreement with Acronis to deliver their latest backup technology for integration with the Kaseya Backup (KBU) module. In preparation for this announcement, Kaseya has also been actively working on an update to the product called Kaseya Backup 5.0, which is now ready for Controlled Release more information on that is available linked below. All Kaseya Backup customers current on their maintenance will have access to this new version once it is released.

Key benefits of Kaseya Backup 5.0 will include, but are not limited to, the following: (see the link below for more)

Support for Windows 8 and Windows Server 2012
Support for latest disc hardware for improved backup reliability
Improved backup logic to minimize ongoing incremental backup size
Support for conversion of Dynamic Disks to VM

This announcement confirms our commitment to provide you the widest range of Backup and Recovery solutions that match the needs of your IT Operations. The Kaseya Backup and Disaster Recovery family of solutions include the following options:

Kaseya Backup provides cost effective image based backup and disaster recovery with offsite replication and bare metal restore capabilities. This product is designed to allow you to purchase an entire integrated solution from Kaseya.

Kaseya Data Backup is a file and folder level backup optimized for remote devices, desktops and laptops and focuses on critical data capture to ensure protection of key files in the event of disaster. Kaseya Data Backup is based on open source and Kaseya’s own technology and is built completely in-house.

Kaseya System Backup and Restore provides live snapshots of critical servers and server based applications such as MS SQL Server and Exchange and provides restore times to meet critical RTO and RPO through hot-build functionality and highly robust offsite replication using proprietary communication technology. The ShadowProtect integration is designed as a pure stand-alone integration where customers can purchase the product from a StorageCraft vendor or Kaseya and then manage the licenses from within the KSBR module.

In addition to these solutions, Kaseya’s 3rd party integration partners provide additional market leading backup and recovery products giving you access to the broadest range of solutions in the industry through Kaseya’s integrated web platform.

For further details relating to the Kaseya Backup 5.0 product please visit the FAQ on the community here. To be a part of the KBU 5.0 Controlled Release please register here.

Thank you for your continued support and please don’t hesitate to contact us should you have any additional questions.

Sincerely,

Ray Barber

The Kaseya Product Team

Universal Restore ISO - No More Disk Copy Function?

Mike Windey — Thu, 11 Apr 2013 20:32:49 GMT

Hello,

The Acronis Universal Restore CD used to have a function to copy disks from one to the other which was darn handy. The good old v10 CD that I had turned up missing from the trunk of my car, so I downloaded the V11 cd from Kaseya > Backup > Universal restore page, only to arrive at the customer site and find the function is no longer there.

Anyone know is there a place to download the old boot cd? Or maybe a good alternative program. Years ago I used to use partition commander but stopped around windows 7 because it didn't handle the boot manager partition well.

Thanks - Mike

Off-Site Replication

gbath — Wed, 27 Feb 2013 22:49:17 GMT

Hey All

I know I have everything setup correctly, (fairly certain anyway) as I was getting data showing up in the off-site location. Now when I check the location is empty and I get no errors or emails, ( I have configured the off-site alert to send an email if there is a problem). We recently change the device for the off-site from a D-Link 4 Bay NAS to a QNAP 12 Bay NAS. I an fairly certain that this does not make a huge difference as the last date for the data is from a long time ago, (well before the equipment swap).

I would like to know if any one out there configure hteir backups to be Synthetic and then manually copied the initial files to the offsite location or if you just configured the backups and let things run as normal? I know using the Synthetic saves bandwidth but for some customers we are only copying some folders or the bandwidth is not an issue as we have have Fibre and so do they.

Thanks

Gary

CONNECTION_TEST_SOCKET_ERROR

Randy C — Fri, 22 Feb 2013 02:40:53 GMT

I am trying to setup a private storage server but when I rune the test it always fails saying Servfer did not rerspond and the agent log says

CONNECTION_TEST_SOCKET_ERROR. Following is my setup on server and router

Server 2008 R2

Uses a router

portforwarding enabled for port 56565 both internal and external

Application HTTPS

Protocol tried both TCP and UDP

IP is IP of sever

Onserver

firewall inbound rule

allow port 56565

Protocol tried both TCP and UDP in sync with router setting

Edge traversal enabled

any ip

any user

any computer

Folder

created with full control given to KBS user account (admin rights)

BUDR in v6.3

Jeff Franks — Thu, 17 Jan 2013 21:46:09 GMT

Ok, we're still running BUDR v3.1, mainly because with 4.0 first came out they removed the gui interface that allowed us to boot from a recovery cd and recover outside the kaseya interface (I'm sure we all remember). Well, I've never heard that Kaseya ever completed the long rumored interface for BUDR to allow this. Now, with v6.3, I'm betting that it will not work with my old, old version of BUDR and I'll be forced to upgrade to v4.0.1 (tell me if I'm wrong about that).

So, does anyone know if v6.3 will work with BUDR 3 AND does anyone know that if I upgrade to v6.3, will my BUDR clients still work until I have time to upgrade them?

Volume Backup Issue Not Selecting All Drive Letters

cmoy@cadrenet.net — Thu, 17 Jan 2013 19:10:51 GMT

I have a volume backup set for disk 1 which includes C: and E:

While testing backups I noticed only C: was being backed up only.

Anyone Else run into this issue? Must change backup to select partitions instead of disk for both to be showing.

I want to use Disk 1 rather then partition backups incase we need to do a recovery rather then just files

Thanks

folder verify - Verify failed - Operation is failed at attempt: 4

mithrax — Thu, 03 Jan 2013 20:29:11 GMT

Our budr is giving us this error message on folder backups. The folder is doing incremental and completes fine. This is during the verify process only.

Backup logs have this - folder verify - Verify failed - Operation is failed at attempt: 4

"Full backup performed as previous backup was not found"

dumberger — Wed, 02 Jan 2013 20:15:42 GMT

A couple of months back, one of our servers started having various backup issues. The reasons differed day to day. We finally just reinstalled BUDR and started over. Now, it is having trouble finding the previous backup. We will schedule a full to run, and it will do so successfully without error. Next, it may or may not run an incremental. It may go a day or two running incrementals, but it will eventually be unable to find the backup and run a full. The thing is, it will save the new backup in the same folder as the previous backup, overwriting the .tibs. If incrementals ran previously, it will list those dates when exploring the .tibs, but they will be empty. We need to delete/move the last few .tibs (which have modify dates from before the new .tibs) from the folder if we want to be able to explore the most recent backup at all. We have three other servers backing up to the same network location (just a PC on the network) without any issues at all.

Any ideas?

Report amout of Data held in Offsite replication folders

jsourbeer — Mon, 10 Dec 2012 17:44:34 GMT

Looking for a report that will allow us to see the amout of data that is being stored in the offsite replication storage location for each replication partner.

Was looking for something canned or with the ability to schule monthly.

The intention is to monitor the amout of data each of our offsite replication clients are using for billing purposes.

thanks in advance

--Jim

Backup Failed - Read Error - Failed to perform the backup operation

Ferdinand — Fri, 23 Nov 2012 02:54:46 GMT

im having this issue for the past few day, when i try to run backup on kaseya after a while i got this message from backup logs

(backup failed - read error - failed to perform the back operation).

is there anyone that could help me to resolve or check other things that i need?

im using Thecus N5500 as backup NAS, i already update the firmware but still i get the same result.

on the Thecus there was no any backup errors on system log.

Onsite backups never delete after offsite turned on

DKuhn — Mon, 12 Nov 2012 22:40:24 GMT

I have a server I am backing up to a local device and am testing with offsite. I currently have it set to do a synthetic full every two hours with a incremental each hour, so that it has a rapid progression through the lifecycle of these backups. It keeps two sets of backups.

With no offsite turned on the local backups with normally, with a set of backups disappearing every two hours. I also see the synthetic fulls being created.

If I then enable the offfsite backup the onsite begins to behave randomly, synthetics are soon missing and folders cease to be deleted. all of this gets copied to the offiste until the local backups has filled completely.

I do not see a way to diagnose what it is up to.

Mount failed. Using budr 10.0-17552

mithrax — Wed, 24 Oct 2012 15:29:16 GMT

Unable to mount a volume on a server 2003 pc. Backups run successfully but unable to mount any of the volumes on any dates (2 weeks worth)

I have reinstalled budr and rebooted the server. I still get the same issue.

I am able to open the folder from the run command on the server 2003 pc . Backup location is on another server. Other servers at this location with older budr software are to open there own backups from this server.

Installed the same version of budr on another server and tried to mount the volume to it. Get same error issue.

Mount failed.
User must be logged in to mount
the volume.
That user must have access rights to folder

That user must be an
administrator and UAC must be disabled

Is BUDR being phased out or not (official response please)

Michael Dixon — Tue, 16 Oct 2012 21:36:04 GMT

it's my understanding that BUDR will stay as it is but wont undergo any updates anymore potentially meaning it would be unable to backup win8

Can Kaseya block Flash Drive?

paulmartin25 — Fri, 12 Oct 2012 00:52:50 GMT

Hi Good Day!

can kaseya block flash drive?

for example a user have a 3 flash drive but only one FD can bypass to connect in to the PC.

Thank You!

Kaseya Backup 4 and VMWARE VMs

Fabio — Thu, 04 Oct 2012 21:51:25 GMT

Greetings,

I am curious on what others do to backup virtual machines. They are becoming more prevalent in the environment and we are starting to sell solutions that include virtual machines. We rely heavily on Kaseya to manage our customer's networks. I have one client that I am using Acronis to backup the VMs to attached external media. This method does work and have verified its ability to do a restore back to the VM using the Universal CD inside the VM. Although, I feel its not designed for this type of setup.

Is there a better solution available using Kaseya or we looking at using something like Veem or Acronis for Virtuals?

If SQL Server is separated to Kaseya what will be the system requirement for SQL Server

paulmartin25 — Wed, 03 Oct 2012 02:55:40 GMT

If SQL Server is separated to Kaseya what will be the system requirement for SQL Server if you're having a 10,000 node?

Thanks!

Server 2012 Backups?

DNeuwir — Tue, 18 Sep 2012 16:53:44 GMT

Hi All,

Well, one of my key clients is proceeding with a Server 2012 installation in about 3 weeks, and we're needing to ensure we can continue our backup services for them. Server 2012 is now fully released and available, so just getting a confirmation that the BUDR will work with it? If not, what is the plan here?

-Dan

BuDR - Image to VM

Elliot Tabush — Fri, 31 Aug 2012 18:33:09 GMT

Does anyone have experience with using Image to VM?

I plan on using it and wondering if it works properly. Seems like a pretty simple tool but i dont have so much trust with Kaseya BuDR features....

Report on Missed Backups

Kayza Kleinman — Tue, 28 Aug 2012 22:33:06 GMT

Is there any way to get a report of which scheduled backups have not run in the past x number of days?

Why Does Disk Defrag Cause Large Incrementals

eperson — Mon, 13 Aug 2012 17:20:03 GMT

Can someone give me a quick explanation as to why disk defrags cause large incremental Acronis images?

Thanks in advance.

Backup Report - Parentheses?

eperson — Mon, 13 Aug 2012 15:29:27 GMT

I have just created a Backup report. In the first section with the backup counts, what does the number in parentheses beside some counts mean?

Local Storage Server

Cmorrow — Fri, 10 Aug 2012 00:54:23 GMT

Does anyone have a recommendation for inexpensive business grade hardware to use as the local server? I plan to dedicate it for use with BUDR (StorageCraft later?) for my servers and also KDB for the workstations. Thus it will be a glorified NAS.

I'm thinking something with Windows Storage Server 2008 r2 of some flavor with a couple of 3tb drives. My choice would have been WHS2011 as it is dirt cheap and still has the standard Server OS stability, but I've been instructed nothing with a "Home" designation can be used.

The Lacie Big5 and Western Digital DX4000 are options, but that is about all I can find.

Trying to do a restore but the Universal CD is useless ?

Michael Dixon — Wed, 01 Aug 2012 22:56:01 GMT

I've done a restore before but it's been a while

i've downloaded the universal cd and written it to a CD . I DIDN'T just drag and drop the files to the CD . But it doesn't boot . Other cd's boot on the machine but not this one.

Everything seems simple but it's not working

Time/completion estimates for backup jobs?

mbartels — Thu, 12 Jul 2012 18:09:16 GMT

So I have an idea for a feature request in BU*DR - something that would give us more sensible completion estimates! I would like to start a discussion here, get the ideas worked out, and have a bunch of us put in a simultaneous feature request through Support to try and show Kaseya that it is worth it to us to get this:

Problem(s):

Inaccurate estimated finish times and the dreaded "95% hang"

Cause:

Backup timing works this way: the VSA looks at the logs for a given machine for the previous backup, and has an idea of how long it took. Let's say, for example, we have a server with 100GB in use, and the previous full backup ran for 2 hours. A new full is triggered at 1pm. The VSA guesses, therefore, that it will finish around 3pm and gives that as the estimated finish time. In addition, it starts running the "Check backup status" command starting around 3pm, every 15 minutes, until the backup actually finishes - the whole time, the GUI shows "95% completed". We'll call this "predictive estimating" - it's sometimes accurate, but often frustratingly inaccurate.

Challenges:

Sometimes .TIB files just show zero bytes until all write activities are finished. Polling directory listings and filtering out results burns bandwidth and CPU cycles.

Possible solution #1 - calculating estimate based on TIB file size

Watch the actual files in the Image Location, and make better guesses, refining them as you go. The VSA already "knows how" to get a directory listing of the backup location - so every 5 minutes, it pulls the directory listing from the target directory, and compares the total size written to the total data amount to be backed up. From this, it knows how fast it is writing to the target. Also, it knows how much uncompressed data needs to be backed up, so it can make a vague guess as to how big the compressed size is. Comparing these it should be able to give a floating estimate of the "real" finish time, and also a *much* better progress graph - instead of sitting at 95% forever. In our example above, the VSA would estimate that the 100GB backup will probably be 60GB on disk (compressed) - so when it sees that 30GB have been written it gives an estimate of 50%, regardless of what time is on the clock.

Possible solution #2 - calculating estimate based on rate

There are performance counters readily accessible in the Windows API. The agent could easily poll the "IO Read Bytes, IO Write Bytes, and IO Other Bytes" from the Trueimagecmd.exe process on a regular basis and *know* how much has been processed. So in our example above, when the TrueImageCMD.Exe process has read 50GB, we know that 50% of our 100GB backup is complete. We can also do the math and project a finish time.

Possible solution #3 - calculating estimate based on free space

If we knew that this backup was the only thing being written to a given target, we could just watch the free space and know from that how much has been used by the backup. This would be similar to solution #1, differing in the following ways: 1. It would work even if the .TIB file stays at zero bytes until completion. 2. If other stuff is being written to the same volume it would be horribly inaccurate :)

Overall

Any of these solutions should also give us the ability to see whether the backup is steady, or speeding up, or slowing down - this could be indicated visually on the Backup Status page by color coding, or up/down arrows (for instance, if the backup is trending towards slower and slower performance it might indicate to us that we need to investigate other issues, or at least give us an idea that the estimate should be taken with a grain of salt... but a much smaller grain than we're currently required to swallow with the existing inaccurate estimating method!)

I would love to hear anyone else chime in with refinements, other ideas, etc. Then when we've discussed it we can all make a feature request and see if Kaseya will give us some better, more useful and accurate estimates.

-Matt

BUDR Maintenance Fees

billmccl — Wed, 27 Jun 2012 14:20:10 GMT

Does anyone know if you can drop the maintenance fees for BUDR? Example: Say you want to replace BUDR with SC SP and you had purchased BUDR Licenses. It makes no sense to pay maint on a product you're putting to rest. But on the other hand, you shouldn't have to forfeit your BUDR licenses either. To me you should be able to use BUDR "as is" (no support, no updates) if you want since you paid for the licenses.

StorageCraft over AppAssure/BUDR?

billmccl — Tue, 19 Jun 2012 13:03:09 GMT

Looking at dropping AppAssure's Replay for StorageCraft's Shadow Protect. Anyone care to share their experience with the StorageCraft product?

Thanks!

Unable to Unplug Backup Volume

eperson — Tue, 12 Jun 2012 14:08:11 GMT

I am having a problem unplugging a backup volume. I mounted using Recovery -> Explore Volumes, restored my data then used Unplug All. The backup volume did not go away. Is this a common issue? How can I unplug this volume?

Thanks in advance.

Synthetic Full sets ?

MLust — Mon, 14 May 2012 10:52:46 GMT

Hello,

It's not clear to me, please help me out.

I need a retention of one month.

When setting up Synthetic backup, it is needs to have at least 2 backup sets.

---------------------------
You cannot combine keeping one backup set with synthetic backup. Machines with this configuration will store two backup sets.
---------------------------
OK
---------------------------

What does this mean ?

Does it keep the first Full + incrementals + Synthetic full + incrementals > and when a 3rd set of SF + incrementals has been backup will it remove the oldest set ?

It that case we need backup space for 3 sets.

F+SF+incrementals > will the next SF be created from the last SF + incrementals ?

now only 2 sets are taking diskspace

What is best practice to setup a backup cycle with 1 moth of retention using no more diskspace then needed ?

gr,

MLust

8Gb C:\Documents and Settings\Acronis0F14099ED70A3 directory?

Brandon Gordon — Wed, 09 May 2012 20:52:54 GMT

We've seen on a few servers this directory. It has temporary TIB files in it. Has anyone else seen this? I can't tell if the low disk space is a cause or correlation.