Kaseya Community

"Backup Failed Unexpectedly"

Posted by LegacyPoster

on Feb 16, 2010 10:20 AM

Brand new Windows 2008 Small Business Server, just installed a few hours back. Installed BU-DR (9.7). Set up the target and started an initial backup. Almost immediately (within about 30 seconds) I get a log entry showing "Backup Failed Unexpectedly".

What the heck does that mean? I'm never EXPECTING a failure, so aren't ALL failures "unexpected"?

How do we track down where this "unexpected" failure is and what's causing it?

I have now seen this problem on 3 different systems (two XP workstations, one 2008 SBS server) since upgrading from BU-DR 9.5 to 9.7 On the workstations, I'll consistently get a "backup failed unexpectedly" error, followed by a perfectly complete backup and verify cycle.

On this 2008 install, things I've already verified:

1. The credentials are set properly and have passed the credential test.
2. The backup target setting is valid (shows space free, and gets as far as creating a readme.txt).
3. Happens whether VSS is on or off.

-Dan

Legacy Forum Name: "Backup Failed Unexpectedly",
Legacy Posted By Username: DNeuwir

Posted by LegacyPoster

on Feb 16, 2010 11:07 AM

This is happening on all of my machines starting today. I am guessing kaseya's updates broke this. Hopefully they will fix this fast.

Legacy Forum Name: BU-DR,
Legacy Posted By Username: ebieber@engineered-solutions.com

Posted by LegacyPoster

on Feb 16, 2010 2:26 PM

Ditto, getting a whole slew of these today.

Legacy Forum Name: BU-DR,
Legacy Posted By Username: benny@geeksaknockin.com

Posted by LegacyPoster

on Feb 16, 2010 6:43 PM

This is the reply I got from Kaseya Support:

Please make sure to get the latest hotfixes by visiting the System > Server Management > Configure page and click the "Get Latest Hotfix" button. Then, visit the System > Server Management > License Manager page and rollover the BUDR entry. You want to make sure that you are at a BUDR 3.1 Hotfix level at or past level 662.Yesterday a hotfix is released to address this issue ‘Backup failed unexpectedly’.

Legacy Forum Name: BU-DR,
Legacy Posted By Username: KevinTW

Posted by LegacyPoster

on Feb 16, 2010 6:44 PM

Here's the reply I received from a ticket I reported yesterday morning on this issue:

FYI - As per Kaseya Development:

--

A hotfix sent out on Friday causes this to happen for full backups. The error can be ignored, and the problem that caused this has been hotfixed earlier today.

--

Regards,
Kaseya Support

I reapplied hotfixes and the update took me hotfix level 2605, but I am still having this problem. It seems the hotfix for the hotfix did not work properly.

Legacy Forum Name: BU-DR,
Legacy Posted By Username: pcmnetmanage

Posted by LegacyPoster

on Feb 17, 2010 5:42 PM

Did you use the 'reapply schema' option after getting the hotfix? It seemed to work for us. No more 'backup failed unexpectedly'. Smile

Legacy Forum Name: BU-DR,
Legacy Posted By Username: KevinTW

Posted by LegacyPoster

on Feb 17, 2010 6:35 PM

KevinTW
Did you use the 'reapply schema' option after getting the hotfix? It seemed to work for us. No more 'backup failed unexpectedly'.

Yes, that is what I ultimately did to correct this issue.

Thanks

Legacy Forum Name: BU-DR,
Legacy Posted By Username: pcmnetmanage

Error message: Backup failed unexpectedly

Folder backup fails - "backup was already running"

Backup failing and "Bad Path" when checking image location

Network connection unexpectedly lost

Built in "Backup Failed" picking up non-backup related events..

"Backup Failed Unexpectedly"