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  • Forum Post: Re: Live Connect: Establishing Connection

    Jerry, make sure you are agents are up to date. There was a hotfix installed onto the Cloud systems over the past couple weeks that resolves some Desktop Access issues. It requires that your agents are on the latest revision. Should be 6.2.0.0 - 1.2.0.22 for Windows Agents. Not sure what it is for Mac...
    onJan 3, 2012

  • Forum Post: Remotely removing Kaseya Agent via management portal

    Has anyone been successful in a remote uninstall by checking the "Uninstall agent first at next check-in." checkbox? I have tried this on over 50 machines over the last 8 months and never had it successfully delete the agent or the account. In every case I have had to connect to the machine...
    onSep 5, 2011

  • Forum Post: saas3.kaseya.net false alerts today

    Is anyone else having major agent offline alerts from their managed machines on IT Center? For the last 2 hours I have been having all of the alerts fire, even though the machines are online and accessible directly. For a few moments there was a short blurb on the ITCENTER.KASEYA.NET login page that...
    onMay 17, 2011

  • Forum Post: IT Center

    Normal 0 false false false EN-US X-NONE X-NONE I have a love hate relationship with Kaseay IT Center. Since I started to use Kaseya IT Center my work load has gone down considerably. But I have what I think are serious problems I need resolved. I have address these problems with my sales rep who just...
    onApr 26, 2011

  • Forum Post: ITCenter Servers located

    Anyone tell me where there located? I am in Australia and i would assume that there would have to be a server located in Australia that i conect to, is this correct? I have found that the remote agent is not even worth using as it is that slow it is basically unusable? is this because im getting bounced...
    onFeb 4, 2011

  • Forum Post: some one clarify this please

    (2:50a) Thank you for contacting Kaseya! My name is Elisa. How can we help you? You said ... (2:52a) hi Agent said ... (2:52a) hello (2:52a) How can I help you? You said ... (2:53a) why does itcenter with ingrammicro have less fetures Agent said ... (2:55a) sorry, could you explain again? (2:55a) I don't...
    onFeb 4, 2011

  • Forum Post: Why did a new 6.1.0.0 agent install delete existing UltraVNC software?

    For a new prospect client, I offer a free network assessment during the initial sales call and followup period. To accomplish this, I deploy IT Center client to all findable clients, and then run the reports in IT Center to build a big portion of my audit package. When I looked at their servers and workstations...
    onJan 31, 2011

  • Forum Post: Re: Port number changes

    You can change the port to any value that you want, just need to make sure that its not in use by another application. To change the Server go to System > Server Management > Configure and there is an option Specify port Agents check into Server with: which defaults to 5721 The Agents are changed...
    onOct 14, 2010
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