more specifically, where does the installer itself get dropped? can we run that manually and force a sync back to the VSA? is this allowed/supported or do we run into licensing issues.
You should not run manually, this would break the link from VSA and it would be removed from Acronis registration in our daily job process. This is assuming they are using the Acronis user we set up for them.
If they have their own Acronis account, they could install, but the machine would not managed by the VSA.