when we try to install the Kaseya Cloud backup, we get the following error message:
I've been getting all sorts of weird errors lately. None of which make sense and seem to come and go at random. I don't think Kaseya copes well with the Acronis cloud being slow or unreachable (or any other form of transient error), for starters.
Anyhow, start with a reapply schema in your VSA....this should eliminate any 'in house' issues.
I've also found you will need to uninstall any other backup software e.g. solarwinds/gfi/aiso/old acronis/shadowprotect/symantec/veritas etc. or the new acronis code won't install.