Kaseya Community

Known Issue: Google Pixel Update to Android 10 and AuthAnvil Authenticator App

  • FYI, we have a known issue with the Android 10 update currently available for the Google Pixel phones  and the AuthAnvil Authenticator app. We are working on a fix for it, but do have a workaround in the short term. If you have users who have the Pixel and updated to Android 10, let us know and we can provide that to you. Sorry for the inconvenience.

  • Whats the workaround?

  • The AuthAnvil Authenticator crashed on my Pixel 3a after the Android 10 upgrade.  Removed the Authenticator and reinstalled it with a new token and it works fine.

  • had no issue while i was on beta

  • If the uninstall / reinstall works, that's great to hear.

  • that good and bad. you have to readd all your accounts to it.