BMS has been released for some time and lots of updates has been applied, i would appreciate if anyone that are currently using BMS to give me their experience or review on the product so far.
Review on the following:
1- Business Operation, does it help improving it?
2- Configuration, some of you might have migrated to BMS, what is the experience on setting it up like.
3- Manageability, creating client, staff usage and inventory, etc, do you hear complains from your staff about the problem of BMS or is easy for them ?
4- Visibility , Does the report gave you what you are looking for? tickets SLA, are they known before being breached?
To the Kaseya team, (If any are reading this)
1- If i one day decided to migrate my service desk to BMS, do i get a proper support channel ? ( The last time in attempt to setup BMS, i have trouble getting support, my ticket was opened for 1 week without assistant)
I really do love BMS , because of the product is somehow very similar to Autotask, and the pricing is affordable for a MSP grade service desk like BMS .
But i received some not so good feedback, which hindered us from moving to BMS.