I can't find anybody on upwork or similar who has ever heard of BMS or Exago. Before I pay someone to learn, is there a known firm or person that people go with for getting custom reports written in BMS?
Kaseya says they'll do it, but their rates are preposterous.
We create custom reports in BMS or pull the needed data to a datawarehouse (Azure MS SQL) and use Tableau or PowerBI.
you can drop a private msg
What do you need?
Have you reviewed these training videos?
I have run into the same thing - Kaseya directed me to support.exagoinc.com/.../202178507-Videos
And thats pretty much the extent of what I could get out of them (seems like you got that far as well)...so here I am, teaching myself this new report writing tool because we have BMS...
All I want is a report showing each tech, the amount of tickets closed, amounts of tickets assigned/open, per week. Finding it frustrating to create for sure. Keeping an eye on this thread.
There is a built in report "Tech Weekly Ticket Activity by Client".
We have done this internally using BMS APIs/Data Warehouse. We are lucky to have software developers in house. I would have to setup a conversation with our Director of Software Services but PM is you are interested..