The problem I am facing with this, is that there is no way to indicate to only send on an internal note only, but rather, just if any notes are added. Is there any possibility to have a workflow be this specific?
Any updates on this? Currently, I have to send non-internal notes as well when they are added.
Are you adding noted via a note entry or time entry?
If Time entry you could add a specific work type as a condition, however this would force you to changing the work type to this every time you want to send a note.