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Error Code 49004 : Cannot delete Workflow because it has related Item(s).

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Hello, community.

I would like to cancel some of the Flows from BMS that do not use, but after clicking on yes delete, there is this type of error code.49004

On one forum I have read some suggestion to leave all fields empty and then try to delete but it did not work.

Please suggest me how do you combat this error 

Thank you.

Verified Answer
  • If the flow has activated on a ticket already then you won't be able to delete that, you will only be able to set this workflow to Inactive which means it will stop processing on tickets.

    Perhaps the Kaseya support team can purge this for you.

All Replies
  • If the flow has activated on a ticket already then you won't be able to delete that, you will only be able to set this workflow to Inactive which means it will stop processing on tickets.

    Perhaps the Kaseya support team can purge this for you.