We just released Patched 18.104.22.168 to production:
Critical Issues For Customers To Patch Immediately
Virtual System Administrator™
This patch also removes the following system-created items added in a previous patch.
Non-Critical Issues For Customers To Patch When Convenient
Now all my AV clients Profiles are in need of an update and are not updating their profiles. What gives?
If any of you have installed this latest patch, have any new problems popped up yet?
Please get a support ticket in for this.
If you have any issues getting support - please PM me directly.
We had to run a reinstall schema again. I've never had to do this except for the last two updates, shouldn't this be something that gets tested? Why are services not starting after the update.
We also had to re-apply the schema manually in our lab environment for both .21 and .22
How did you get a lab environment? Do you need an extra license from Kaseya?
I am interested in that too - sick of applying patches and breaking stuff.
We are using the same license on both Lab and Production servers. The total license count is added together between the two systems. We had to request this from support.
The one problem with the lab environment is what I suspect is the same with QA testing. We have 6000+ agents in production and only a handful in the lab. There are a lot of "bugs" that I can't reproduce in the lab because we aren't fully loaded.
The problems with patch 22.214.171.124 and 126.96.36.199 for us were caused by using option 2 on Kinstall. That means a complete reinstall of the Kaseya software. That was the reason we had to do a Reapply Database Schema as well.
On 188.8.131.52 I used the first option to install the patch. That was a whole lot quicker as well, about 10 minutes I think, compared to the almost half an hour it took patch 184.108.40.206.
Ticket 160382. Most endpoints have not been updated for 4 days and counting.....
Jacob from our Support team told me he reached out to you to confirm this was an issue we have identified with PSE and Development.
I know that you have been waiting for a fix despite the ticket being created today, so I would recommend requesting if its possible to obtain the manual fix prior to its tentative release in 220.127.116.11.
If you want a Test/Lab System, please reach out to your customer success advocate to see if it's possible with your current License Key. ( If you are unsure who your Customer Success Advocate is please email email@example.com)
In regards to the Patch Installer options:
Each option will perform a separate function as OudjesEric referenced.
Usually when applying only a patch it is recommended to apply the first option.