Our latest patch has been released, please see below for more information.
IT Glue & VSA Integration
Where is the fix for KRC where I can't have more than 1 technician connected to a machine at a time without the session hanging on 1 persons end? Where is the fix for the shift key interference with KRC. Where is the fix for Copy/Paste through KRC?
For what it's worth, I do not have any of those issues in my VSA environment. I did, but they were all patched in previous releases. Unfortunately I can't speak to why you might still be having those issues aside from being behind on patches (if you are).
FYI - We just updated/patched last night. A few techs reporting issues with LiveConnect where it should be launching LiveConnect, but nothing happens. This is after the install and the requested reboot. A removal and reinstall of LiveConnect seems to have fixed it on the three that have reported the issue.