Kaseya Community

Resolution while remote controlling a Mac

  • Can't seem to change the resolution when remote controlling a Mac.  If I use the options of the VNC client the program dumps me out and I have to reconnect.  This is especially troublesome when I have to remote control a high resolution over a slow connection.  In particular, a 1080p setup.  The remote session dumps me out before I even get the initial screen.

    Anyone have a solution for this?

  • I can't believe I'd be the only person with this issue?

    I finally built an XP box to test this on.  The only thing I can do in XP that I couldn't in Windows 7 is set the screen to auto-scale.  If I do anything with the color depth, etc it kicks me out with no error.

    Am I the only person that can't successfully remote control a high resolution Mac?

  • Hello,

    What version are you running? If you are running 6.0.1, have you tried using Live Connect - Desktop Access to control that Mac OS X system?