Kaseya Community

Can't see transparent windows in VNC

This question is not answered

We have an application (a softphone) that I believe uses windows with transparency.

These do not appear in the VNC window using your product, although they show up in the remote screens.  I believe this may have something to do with the mirror drivers of VNC.  Are you aware of this problem, and is there any way to fix it?  It there a way to install a different version of vnc or a mirror driver?


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  • I have not heard of any problem with VNC like this. When I use VNC I can see what my customer sees on the screen.

    You can test this with VNC without using kaseya....

    I am pretty sure this has nothing to do with kaseya and/or VNC, but with the application u use...