Kaseya is a very powerful platform that give administators the power to easly manage It infrastracture. But I think remote control with interactive support (kvnc ) is not good solutions to provide support and remote assintance... Is there a way to replace vnc o kvnc with a better product?
You'll see some enhancements to RC coming in v6.1 (slated for early Q1). Kaseya has built it's own RC server using TightVNC which is significantly faster and won't interfere with any other pre-installed version of VNC . You will also be able to break RC out into a new window and choose several different options. If you want to create a "sessionless" connection you can always use RDP (assume the end point has it enabled).
ok, thank you for your reply... so we are in awating of this new version of vnc replacement... but kaseya is very espensive and some people think there are a lot of betters remote control softwares that could be already integrated in kaseya for better result instead of this obsolete program.. we are very disappoiment with kaseya.....
I'm sorry you are disappointed but remember LiveConnect is Kaseya's version 1.0 for remote control. In the short time it's been around it has gone through tremendous enhancements and we're only getting started w/ it. We have a lot of plans for LiveConnect so don't be surprised to see it become one of the best RC tools in the industry.