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Not all the agents are diplayed in the remote contro

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I have made a new user for a technician, this user should only have access to the remote control module for problem solving on user's end . the thing is that not all the members of the organization are listed in the remote control module. How do I update the agents in this list?

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  • Hi  

    From what I can see in your screenshot, it looks like a filter of 10 agents at a time and a filter for a specific machine group is applied.

    Have you tried removing the machine group filter or changing the drop down from 10 agents to 100 agents to see if they are then visible?

    You can only see what is assigned in the user's scope, so you may want to double check the entire group/machines are assigned to this scope.