If your machine locks - e.g. press Windows+L, security timeout, etc. All open KRC sessions are closed.
This is absolutely horrible and is killing us. Surely this cannot be by design?
Craig, I'm not able to reproduce this issue on my end. Would you be able to provide some details on your exact VSA patch level, configuration, and reproduction steps?
We've had a a ticket open about this 3 months ago and were given a workaround option....
In folder "Program Files(x86)\Kaseya Remote Control" you have a 'Kaseya Remote Control.config' file. You can disable DirectX being used with KRC on the machine having the issue. I can copy the contents here, in between two lines of =======, so you can do a copy/paste:
We were warned this might impact performance. At the time of replacing the config file to disable DirectX I didn't really see much difference. It could be the new 9.4 version is now default set up like this, explaining in part why KRC is slower.