Problem:

After installing kaseya version 4.6, you receive an error when trying to remote control using VNC -"failed to open local file"

Reason:

Kaseya have updated the VNC files to incorporate the new 4.1.2 security bug fixed VNC install. You stillhave the old files on your machine and the remote machine.

Solution:

1. Close all browsers on your machine, navigate to c:\windows\downloaded program files, and delete "KasRmtHlp Class".
2. Close the vnc viewer on your machine - right click the VNC icon in the systray and choose close daemon.
3. Log in to kaseya, go to the remote control tab -> uninstall RC. Remove the old vnc from the machines. You can now use the Pre-install RC if you like to deliver the new VNC installer to the machines.




Legacy Forum Name: Failed to open local file after update to 4.6,
Legacy Posted By Username: jnuttall