After installing kaseya version 4.6, you receive an error when trying to remote control using VNC -"failed to open local file"


Kaseya have updated the VNC files to incorporate the new 4.1.2 security bug fixed VNC install. You stillhave the old files on your machine and the remote machine.


1. Close all browsers on your machine, navigate to c:\windows\downloaded program files, and delete "KasRmtHlp Class".
2. Close the vnc viewer on your machine - right click the VNC icon in the systray and choose close daemon.
3. Log in to kaseya, go to the remote control tab -> uninstall RC. Remove the old vnc from the machines. You can now use the Pre-install RC if you like to deliver the new VNC installer to the machines.

Legacy Forum Name: Failed to open local file after update to 4.6,
Legacy Posted By Username: jnuttall