Working in the new V7.0 Remote Control, I have logged into 2 different workstations so far where the mouse just does not work but the keyboard does (mine not theirs). I am trying to figure out what is causing my mouse to not work (at all).
Anyone else have this issue?
Thank you in advance!
It appears we are having an issue only with machines which have wireless mice attached to them based on testing so far.
Yes , I have experienced the same issue. We have 2 PCs driving our NOC screens that do not have a keyboard or mouse attached. The keyboard and mouse work on one, but the mouse does not work on the other.
Any work around by chance?
No, afraid not at this stage.
This is a big issue, we've got lots of machines using both wireless mice and servers with no keyboards or mice attached to them.
Gents, thank you for posting this. We are aware of the issue and will get it fixed ASAP. Please be sure to get a ticket into support so that we can see all use cases.
Any update on this?
Watch for a Remote Control bug fix in the 22.214.171.124 patch: help.kaseya.com/.../index.asp
We are also tracking a few other corner cases that may affect mouse issues, but a majority of them should be addressed in the .10 patch.
Is there an approx. date for this?
.10 was just released.
Am I reading that patch log correctly? Have there really been 10 patches in the last 7 days? Whew... You guys must be spending a good portion of your time applying patches.
Hi Chad, we ran the .10 update, reapplied the schema, but alas on the one customers PC I could check the mouse issue is still there.
He has 3 screens where screen number screen 3 is the main screen in Kaseya Remote Control. It's not a wireless mouse.
I assume no new agent has to be rolled out because I see no new version of the agent, am I right ?
@Zippo, the new patching process literally takes about 5 minutes on my server. Unlike the old hotfixes the patches do not require a reapply schema. Also, the product was shipped with Patch level 3 and Kaseya has released a patch every day since the release. This is similar to what happened with 6.5 where a new patch was released every day for 2 weeks after the initial install after which Kaseya went back to bi-weekly patching.
Chad, I reran the agent update on the client ALTOUGH it does not show it has a newer agent version now.
It DOES however fix the issue.