Kaseya Community

Unable to use remote control to slow help!!

  • Hi I am trying to use remote control to access my clients workstations and it is painfully slow there is a 10-20 second delay from when i click to when it actually happens. i have tried vnc - knc - klc even termserver all are incredible slow when launching from IT center, If i cannont find a solution this product will be of no use to me

  • Hello,

    Have you take a look on this post?

    community.kaseya.com/.../188.aspx

  • The initial connection time does take a little after VNC has been installed.  For us this is normal and we are used to it.