Kaseya Community

9.4 Patch Problems (SaaS)

  • Good morning!

    First, we are a SaaS customer and not Kaseya on-prem. With 9.4, I've started to see the LanCache not function any longer. Recently all patching from the LanCache seems to have stopped. I change it to Internet based and patches start moving again. 

    I have a ticket open with Kaseya, but was wondering if anyone is seeing this on 9.4

    Additionally, I can't get any service packs to install regardless if it's a LanCache or Internet based. I've been seeing, all of a sudden, strange windowsupdate.log entries. 

    2017-02-26 13:07:10:930 1192 754 Agent * Added update {C266F0EE-AFD6-4933-8968-C61ADF8C0B84}.203 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {C62C0DF0-2D2F-4511-A69B-75D4AD959864}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {2EE7B9F1-22B7-4618-84B1-8F0804A2ED02}.102 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {09272EF2-7CAD-43B6-984F-9089DD63727A}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {FB2E08F3-2ECC-482C-B0A1-F1415E5F8A28}.200 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {E5A49CF3-EC34-441E-A637-6935866EDE38}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {379DCBF4-987B-4305-8709-762CE57B05E6}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {1C2CDFF4-46AA-4C9A-9A55-9B0EAEDA3BF8}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {B34E43F5-2F06-4D9D-B147-EE76B076E9C0}.101 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {BD4556F5-2609-4C16-9960-89AEFF68C3B5}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {AABA57F5-EBFC-49B3-8A26-74C21B8A3469}.202 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {F37A95F5-FC4B-4E63-BDD3-566813623503}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {BD0EFCF5-25FC-4D0A-8C57-C967C0B70A54}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {C19FE2F6-5B9D-4C73-92ED-5CA9A1BC4955}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {8F1C50F7-2D5B-4EC1-B52A-9231971D1DC5}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {521EC9F7-851C-44EE-93A5-30236365C011}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {FD30C7F9-27A4-49C6-BB6A-25D3DF8BFD4D}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {13FE64FA-334D-4D6A-8033-6F9A8FBE1307}.200 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {9CB76BFA-A152-4B1E-B664-6DE03996929D}.200 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {A3CB12FB-BCB0-44D9-9DAF-55E7F1D08FAA}.202 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {87D7D2FB-B4F0-4F7E-8A3A-B9ED4C4CD7A3}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {84335FFC-BC5F-4C41-8DAC-E96499D320AF}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {4BE3ABFD-40F9-4408-9D95-DCAD9150C159}.201 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Added update {57260DFE-227C-45E3-9FFC-2FC77A67F95A}.104 to search result
    2017-02-26 13:07:10:930 1192 754 Agent * Found 320 updates and 27 categories in search; evaluated appl. rules of 4277 out of 7694 deployed entities

  • Lancache was broken around patch 9.4.0.8 or so, for on prem. It's fixed in. 10 or. 11 I think. Check the patch release notes, it's mentioned in there.

    I'm guessing your saas server simply needs another patch cycle.

  • Hi  

    You SaaS instance is on 9.4.0.12, so I don't believe it is an old patch level issue.

    Searching the support tickets, I do see support working with you on a Microsoft Patching / LAN Cache issue.

    Please PM me if you do not get any traction or help on the ticket.