Kaseya Community

Patching so horribly slow

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Hi There!

 

Traditionally we have patched machines that customers order, before delivery, by downloading patches, and qchaining them together in a batch file. Works well, doesn't require much rebooting. 

We are keen to make use of patch management but we are really struggling because it's so horribly slow.  Example:

1) QChain locally copied batch files 1-2 hours a month for downloading and scripting. Each machine takes approximately 30 minutes. Sucess Rate 95%

2) Windows Update on the machine in question from the Internet.. 35-40 Minutes Success Rate 90+%

3) Kaseya from a Local File Store on the network, 20 patches 1.25 HOURS!!!! Also rebooted at least 3 times. 

 

I am HOPING I have configured this wrong, but with the volume of machines we patch each week, I can't spare 1.25 Hours per machine.

 

All Replies
  • We patch roughly 1400 machines, and do not have the issue that you mentioned. There are issues that we have to work occasionally, but 90% of the time we just let Kaseya patching run  and it works fine.

    Our policy for workstations is to allow updating each night, with a once a week scheduled reboot. I am not sure an average patch time, but I know it is not over 1 hour. And with the set reboot, it only happens one time.

    Are you using the initial update or the automatic update schedule? If you would like some assiatnce in revieiwng the setup and suggesting/implementing any changes let me know.



    [edited by: JonJohnston at 7:22 AM (GMT -7) on 9-27-2011] edit
  • Hi There,

    Here are some things to consider when using Kaseya Patch Management to patch machines and as you compare times of one method or another.  Obviously patch sizes vary dramatically from patch to patch, and since each patch needs to be downloaded from the Internet at least once in the process, that download time can vary also.  If using an UNC based network share as your file source, the file source agent will download the patches from the Internet when the patching activity commences on machines configured to use that file source.  We do not pre-download patches like some other methods may.  However, once the patches are all downloaded our system will not download the same patches again to that share for subsequent machines that are being patched using the same file source UNC.  You will probably want to use the Initial Update method of patching if you are not already, so that it is fully unattended once it is scheduled.  You should not need to sit and watch the progress.  If you want to get notified once the Initial Update is complete, create a simple Agent Procedure to send you an email indicating it is completed, and then set this procedure as a Post Initial Update Procedure in the Pre/Post Procedure function within Patch Management.      

    If you are comfortable with the QChain method of patching, then you could also setup an Agent Procedure to perform the QChain patching process for you, and then use our Patch Management for the weekly/monthly regularly scheduled patching of machines using our Automatic Update function.

    I don't know if or to what extent this may improve your experience using our Patch Management functionality, but I hope it does.

    Regards,

    Matt Warburton

    Kaseya Professional Services

  • Hello networkn.
    Hello Matt.

    What is your solution? The Post ended up with no solution?

    I've sitting here for a Windows 7 - Inital Update ... HORRIBLY SLOW ...

     

  • Hmm ... my copy&paste didn't work ...

    Time Agent Proc Admin    

    19:24:28 12-Feb-12 Start KLC on oimobile001.root.myOrg - 814607652 ko

    Script Summary: Success THEN

    19:24:28 12-Feb-12 Start KLC on oimobile001.root.myOrg - 814607652 ko

    Done.

    19:24:25 12-Feb-12 Start KLC on oimobile001.root.myOrg - 814607652 ko

    Start LiveConnectRelayService.

    19:24:23 12-Feb-12 Start KLC on oimobile001.root.myOrg - 814607652 ko

    Start DllLiveConnectHost.

    19:24:22 12-Feb-12 Start KLC on oimobile001.root.myOrg - 814607652 ko

    Start.

    19:00:00 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2522422 - Update für Windows 7 für x64-Systeme (KB2522422)

    18:54:48 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2515325 - Update für Windows 7 für x64-Systeme (KB2515325)

    18:49:48 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2511250 - Update für Windows 7 für x64-Systeme (KB2511250)

    18:44:45 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2506928 - Update für Windows 7 für x64-Systeme (KB2506928)

    18:39:51 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2505438 - Update für Windows 7 für x64-basierte Systeme (KB2505438)

    18:34:53 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2492386 - Update für Windows 7 für x64-Systeme (KB2492386)

    18:29:07 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2488113 - Update für Windows 7 für x64-basierte Systeme (KB2488113)

    18:24:16 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2484033 - Update für Windows 7 für x64-basierte Systeme (KB2484033)

    18:23:09 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2467023 - Update für Windows 7 für x64-basierte Systeme (KB2467023)

    18:23:03 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2454826 - Update für Windows 7 für x64-basierte Systeme (KB2454826)

    18:22:55 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2387530 - Update für Windows 7 für x64-basierte Systeme (KB2387530)

    18:22:48 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2284742 - Kumulatives Update für Media Center für Windows 7 x64-basierte Systeme (KB2284742)

    18:04:28 12-Feb-12 Start-MONSETBOOT$979843955145894 *System*

    Script Summary: Success THEN

    18:04:28 12-Feb-12 MONSETBOOT$979843955145894 *System*

    Script Summary: Success THEN

    18:02:43 12-Feb-12 Patch Reboot *System*

    Script Summary: Success THEN

    18:02:43 12-Feb-12 No Pre-Reboot Configured *System*

    Script Summary: Success THEN

    18:01:41 12-Feb-12 $inst$ptc1$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    18:01:41 12-Feb-12 $inst$ptc1$oimobile001.root.myOrg *System*

    Script Patch Reboot was successfully scheduled to run on 979843955145894 in 1 minutes

    18:01:41 12-Feb-12 $inst$ptc1$oimobile001.root.myOrg *System*

    Script $inst$ptc0$oimobile001.root.myOrg was successfully scheduled to run on 979843955145894 in 5 minutes

    18:01:37 12-Feb-12 $inst$ptc1$oimobile001.root.myOrg *System*

    Executed patch: KB982670 - Microsoft .NET Framework 4 Client Profile für Windows 7 x64-basierte Systeme (KB982670)

    17:53:52 12-Feb-12 $ver$cred1$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:53:52 12-Feb-12 $ver$cred1$oimobile001.root.myOrg *System*

    Script $inst$ptc1$oimobile001.root.myOrg was successfully scheduled to run on 979843955145894 in 0 minutes

    17:53:48 12-Feb-12 $ver$cred0$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:53:48 12-Feb-12 $ver$cred0$oimobile001.root.myOrg *System*

    Script $ver$cred1$oimobile001.root.myOrg was successfully scheduled to run on 979843955145894 in 0 minutes

    17:52:05 12-Feb-12 Start-WUA Patch Rescan (x64) *System*

    Script Summary: Success THEN

    17:52:05 12-Feb-12 WUA Patch Rescan (x64) *System*

    Script Summary: Success THEN

    17:52:05 12-Feb-12 WUA Patch Scan 1 (x64) *System*

    Script Summary: Success THEN

    17:52:05 12-Feb-12 WUA Patch Scan 2 (x64) *System*

    Script Summary: Success THEN

    17:51:19 12-Feb-12 Office Detection Tool *System*

    Script Summary: Success ELSE

    17:51:19 12-Feb-12 WUA Patch Scan Check *System*

    Script Summary: Success THEN

    17:51:19 12-Feb-12 WUA Patch Scan PreReq2 *System*

    Script Summary: Success ELSE

    17:51:19 12-Feb-12 WUA Patch Scan PreReq1 *System*

    Script Summary: Success ELSE

    17:51:18 12-Feb-12 Start-MONSETBOOT$979843955145894 *System*

    Script Summary: Success THEN

    17:51:18 12-Feb-12 MONSETBOOT$979843955145894 *System*

    Script Summary: Success THEN

    17:49:19 12-Feb-12 Patch Reboot *System*

    Script Summary: Success THEN

    17:49:19 12-Feb-12 No Pre-Reboot Configured *System*

    Script Summary: Success THEN

    17:48:22 12-Feb-12 Clean old KLC Logs from oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:48:17 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:48:17 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Script Patch Reboot was successfully scheduled to run on 979843955145894 in 1 minutes

    17:48:13 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB976932 - Windows 7 Service Pack 1 für x64-basierte Systeme (KB976932)

    17:18:04 12-Feb-12 $ver$cred1$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:18:04 12-Feb-12 $ver$cred1$oimobile001.root.myOrg *System*

    Script $inst$ptc0$oimobile001.root.myOrg was successfully scheduled to run on 979843955145894 in 0 minutes

    17:18:01 12-Feb-12 $ver$cred0$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:18:01 12-Feb-12 $ver$cred0$oimobile001.root.myOrg *System*

    Script $ver$cred1$oimobile001.root.myOrg was successfully scheduled to run on 979843955145894 in 0 minutes

    17:17:38 12-Feb-12 Start-MONSETBOOT$979843955145894 *System*

    Script Summary: Success THEN

    17:17:38 12-Feb-12 MONSETBOOT$979843955145894 *System*

    Script Summary: Success THEN

    17:17:34 12-Feb-12 Start-WUA Patch Rescan (x64) *System*

    Script Summary: Success THEN

    17:17:34 12-Feb-12 WUA Patch Rescan (x64) *System*

    Script Summary: Success THEN

    17:17:34 12-Feb-12 WUA Patch Scan 1 (x64) *System*

    Script Summary: Success THEN

    17:17:34 12-Feb-12 WUA Patch Scan 2 (x64) *System*

    Script Summary: Success THEN

    17:16:24 12-Feb-12 Office Detection Tool *System*

    Script Summary: Success ELSE

    17:16:24 12-Feb-12 WUA Patch Scan Check *System*

    Script Summary: Success THEN

    17:16:23 12-Feb-12 WUA Patch Scan PreReq2 *System*

    Script Summary: Success ELSE

    17:16:23 12-Feb-12 WUA Patch Scan PreReq1 *System*

    Script Summary: Success ELSE

    17:16:20 12-Feb-12 MONSET$979843955145894$62808738 *System*

    Script Summary: Success THEN

    17:13:25 12-Feb-12 Patch Reboot *System*

    Script Summary: Success THEN

    17:13:25 12-Feb-12 No Pre-Reboot Configured *System*

    Script Summary: Success THEN

    17:12:24 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:12:24 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Script Patch Reboot was successfully scheduled to run on 979843955145894 in 1 minutes

    17:12:20 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB982526 - Microsoft .NET Framework 3.5 SP1-Update für Windows 7 und Windows Server 2008 R2 für x64-basierte Systeme (KB982526)

    17:11:13 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB973688 - Update für Microsoft XML Core Services 4.0 Service Pack 2 für x64-basierte Systeme (KB973688)

    17:11:08 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2641690 - Update für Windows 7 für x64-Systeme (KB2641690)

    17:11:03 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2552343 - Update für Windows 7 für x64-Systeme (KB2552343)

    17:10:58 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2533552 - Update für Windows 7 für x64-Systeme (KB2533552)

    17:10:38 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2506014 - Update für Windows 7 für x64-Systeme (KB2506014)

    17:10:34 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2345886 - Update für Windows 7 für x64-basierte Systeme (KB2345886)

    17:06:59 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2552343 - Update für Windows 7 für x64-Systeme (KB2552343)

    17:05:32 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2533552 - Update für Windows 7 für x64-Systeme (KB2533552)

    17:04:11 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2506014 - Update für Windows 7 für x64-Systeme (KB2506014)

    17:02:31 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB2345886 - Update für Windows 7 für x64-basierte Systeme (KB2345886)

    17:00:13 12-Feb-12 $ver$cred1$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:00:13 12-Feb-12 $ver$cred1$oimobile001.root.myOrg *System*

    Script $inst$ptc0$oimobile001.root.myOrg was successfully scheduled to run on 979843955145894 in 0 minutes

    17:00:10 12-Feb-12 $ver$cred0$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    17:00:10 12-Feb-12 $ver$cred0$oimobile001.root.myOrg *System*

    Script $ver$cred1$oimobile001.root.myOrg was successfully scheduled to run on 979843955145894 in 0 minutes

    16:58:18 12-Feb-12 Start-MONSETBOOT$979843955145894 *System*

    Script Summary: Success THEN

    16:58:18 12-Feb-12 MONSETBOOT$979843955145894 *System*

    Script Summary: Success THEN

    16:58:14 12-Feb-12 Start-WUA Patch Rescan (x64) *System*

    Script Summary: Success THEN

    16:58:14 12-Feb-12 WUA Patch Rescan (x64) *System*

    Script Summary: Success THEN

    16:58:14 12-Feb-12 WUA Patch Scan 1 (x64) *System*

    Script Summary: Success THEN

    16:58:14 12-Feb-12 WUA Patch Scan 2 (x64) *System*

    Script Summary: Success THEN

    16:57:31 12-Feb-12 Office Detection Tool *System*

    Script Summary: Success ELSE

    16:57:31 12-Feb-12 WUA Patch Scan Check *System*

    Script Summary: Success THEN

    16:57:31 12-Feb-12 WUA Patch Scan PreReq2 *System*

    Script Summary: Success ELSE

    16:57:31 12-Feb-12 WUA Patch Scan PreReq1 *System*

    Script Summary: Success ELSE

    16:54:19 12-Feb-12 Patch Reboot *System*

    Script Summary: Success THEN

    16:54:19 12-Feb-12 No Pre-Reboot Configured *System*

    Script Summary: Success THEN

    16:54:00 12-Feb-12 MONSET$979843955145894$64443155 *System*

    Script Summary: Success THEN

    16:53:41 12-Feb-12 Copy temp directory 979843955145894 *System*

    Script Summary: Success THEN

    16:53:39 12-Feb-12 Patch Scan *kDefault*

    Successfully rescheduled script Patch Scan (ID = 269) to run within the 15-minute time window at 2012-02-13 11:31:00

    16:53:39 12-Feb-12 Patch Scan

    KServer cancelled pending script because oimobile001.root.myOrg was offline at 2012-01-29 11:31:00 and skip if machine offline was set

    16:53:18 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Script Summary: Success THEN

    16:53:18 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Script Patch Reboot was successfully scheduled to run on 979843955145894 in 1 minutes

    16:53:17 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB980408 - Update für Windows 7 für x64-basierte Systeme (KB980408)

    16:51:51 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB977074 - Update für Windows 7 für x64-basierte Systeme (KB977074)

    16:50:49 12-Feb-12 $inst$ptc0$oimobile001.root.myOrg *System*

    Executed patch: KB974431 - Update für Windows 7 für x64-basierte Systeme (KB974431)