Kaseya Community

Problem with KB979683 - Security Update for Windows Server 2008 x64 Edition

  • Is anyone else having problems with Problem with KB979683 - Security Update for Windows Server 2008 x64 Edition ?

    I had this patch fail installation on several machines running Windows Server 2008 64-bit . When I look in Kaseya, the patch details window shows the patch file name as "Windows6.1-KB979683-x64.msu"

    When I looked at the security bulletin
    http://www.microsoft.com/downloads/details.aspx?familyid=8B99E54D-955B-4A06-9A04-B2F4596EFD72&displaylang=en
    http://www.microsoft.com/technet/security/bulletin/MS10-021.mspx

    it shows the patch filename as:
    "Windows6.0-KB979683-x64.msu"

    When I manually copy the Windows6.1-KB979683-x64.msu file from the Kaseya patch file source to a local temp directory, and run it, the popup message "the udpate does not apply to your system" is displayed.

    INitially, it looks like Kaseya has the wrong filename (6.1 instead of 6.0).

    Is anyone else seeing this problem?

    I submitted a ticket to K support (CS009792). But just as with anotehr patch problem I reported, first level support responded quickly, telling me to follow the 22-step article #306195. I really don't feel like spending 2 more hours to go through 22 steps of a KB article to document the problem further, when the steps that I provdied to them in my tickey clearly show the problem.

    Lloyd

    Legacy Forum Name: Problem with KB979683 - Security Update for Windows Server 2008 x64 Edition,
    Legacy Posted By Username: lwolf
  • I received an udpate from K Support on my ticket. Took 3 days, but I like the final result. Here is a copy & paste of the ticket response.

    ==============================
    Hi Lloyd,

    You are correct. When updating the Patch Location override data on Patch Tuesday, I picked the URL for Windows Server 2008 R2 x64 rather than for Windows Server 2008 x64 on Patch Tuesday. I have updated the Patch Location override data with the correct URL for this patch. All customers will have the updated data within 4 hours from now.

    I apologize for the mistake.

    Joe Paquette
    Sr. Software Engineer

    FYI: The correct download link is:
    http://download.microsoft.com/download/E/2/4/E247BA99-637A-4EC4-99C4-F0ACF4FF1F61/Windows6.0-KB979683-x64.msu.
    The entire URL was incorrect, not just the file name.
    ==============================

    Legacy Forum Name: Patch Management,
    Legacy Posted By Username: lwolf