Kaseya Community

Invalid credentials

  • OK, after several of hours this is driving me crazy.

    - I have a machine that its joined to the Domain.
    - Added a Local Admin Credentials under Agent > Set Credentials and it Passed.
    - When logged to the machine as the user, I can access the file share.
    - Set the file share under Patch Management tab.
    - I scan the machine and Apply patches: Install Failed - Invalid Credentials.

    Would someone please help me on this? its really frustrating.

    Legacy Forum Name: Invalid credentials,
    Legacy Posted By Username: INFPTN
  • Check the permissions for the agent temp folder. If there are any issues here, it can cause the patch download to fail even if the credential has access to the LAN share. Also check the Agent Log for any errors.

    Legacy Forum Name: Patch Management,
    Legacy Posted By Username: dwalsh