I am not new to Kaseya, but new to advanced scripting stuff, and I need a little guidance to make this work. I am working on an environment where not everything gets sent to the Event Log.  In my setup, I am using Verint contact center software and this this software will write new alarms that take place within the application to an XML file in a certain folder.

Example: C:\Software\Alarms\Active\thisisthenewalarm.xml

How is it possible to grab the XML info in those alarm XML files and create alerts based off of them?