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Anti-Malware message

  • lwaldren
    Posted by
    on Apr 8, 2014 9:54 PM

    When I try and run a repair on an for Malwarebytes it gives me the following error. Anyone else seen this?

    6557.Kaseya error.docx
  • zippo
    Posted by
    on Apr 8, 2014 10:46 PM

    What version of Kaseya and KAM? Does anything in this thread apply to you?

    community.kaseya.com/.../91311.aspx
  • oromero
    Posted by
    on Apr 9, 2014 12:26 PM

    This is by design - as the repair function requires a license to execute. The logic behind this:

    Repair: Takes license > If license required > Gets applied

    Repair: Takes license > If license not required > Gets returned
  • Elliot Tabush
    Posted by
    on Apr 10, 2014 2:26 PM

    I have plenty of KAM licenses and it still wont let me run a repair
  • oromero
    Posted by
    on Apr 10, 2014 4:45 PM

    IF such is the case - I hope there is a ticket open with Kaseya to let them know of the issue.  I will test on my server and follow-up.
  • oromero
    Posted by
    on Apr 10, 2014 5:09 PM

    Update: Could execute KAM repair function on test VM's.
  • lwaldren
    Posted by
    on Apr 10, 2014 9:44 PM

    I have opened up a ticket with Kaseya and am currently working with them on the issue. They have told me this is a known issue that they are working on.