Kaseya Community

Error sending mail

  • When Kaseya try to send mail, repor a following erro: Error sending email, StatusCode: MustIssueStartTlsFirst.

    How can i do to fix this error?

  • ,

    It seems the SMTP server is configured to accept only TLS connections. Can you enable SSL in System > Outbound Mail > Edit and let us know if this helps?

    Tim

  • Tim, the SSL is enable. Can be a problem with some service in the windows server?

    tks for help

  • ,

    What type of server/client are you using in relaying the email? Also can you post a screenshot of your Outbound Email config?

    Tim