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Monitoring AVG 9/2012 new additions to Virus Vault

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We are running Kaseya v6.2 (we will be upgrading to 6.3 in the next month or so) with KES 2.3.  We have a mix of AVG 9.0 and 2012 clients.  

We have found a number of customers asking why there are no notifications when AVG places a file into the Virus Vault.  This is not an option for an alert anywhere in KES and have had requests about customers wanting to know that something has been caught on a computer.  I have checked but have not found anything yet to do this.  Does anyone have a monitor set/procedure that can be applied/run on a managed system?

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  • In Security -> Define Profile, you should have these options:

    System Tray Notifications

    Display system tray notifications

    Display tray notifications about update

    Display tray notifications about scanning

    Display Resident Shield related tray notifications (automatic action) ------what you want

    Display components state change notification

    Display Email Scanner related notifications



    [edited by: Dantheman at 6:56 AM (GMT -8) on Feb 19, 2013] info
  • We have those options and the following are selected:

    Display system tray notifications

    Display tray notifications about scanning

    Display Resident Shield related tray notifications (automatic action)**

    As we have that selected, that will bring up an alert on the customer's computer, but it would not generate an alert in Kaseya so we get some type of notice we can pass on.  That is what I am trying to find.  My apologies for not being clearer in my initial post.