I'm looking for a way to setup a tiered layer of alerts for agents being offline based on how long they've been offline.
2 Minutes offline email email@example.com
30 Mins offline email level2 and rearm
1 hour offline email level3
I want to deliver a system by which Level1 is emailed first if a server goes offline then level 2 and level 3 as increasing with importance over time.
It would seem that with the current Agent Status option you cannot have multiple conditions setup, how can I get around this?