Hi All.


Wasn't able to find an answer to this question on the forums and I hope I'm posting this in the right location, but I was after some help.


My question is how do you set the default assignee when the user makes a ticket from the agent on there computer?


I have this Machine group called eje.root. When the user makes a ticket from the Agent on there computer, the default assignee is <unassigned>, but I want it to assignee any tickets made in the eje.root machine group to be assigned to the ejeit user.



[edited by: Chikana at 6:19 PM (GMT -7) on 3-18-2012] 1