Kaseya Community

Agent Procedures and OS language problems

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https://helpdesk.kaseya.com/hc/en-gb/articles/229012148

Will this get fixed in the future releases?

We have agents in machines where the OS language is Finnish and this breaks BitDefender procedures as they use DeleteDirectory command. We have to add EXECUTESHELLCOMMAND(”RD /s /q") as a workaround into the procedures that BD uses which is not easy as they are under System cabinet. Luckily we found where the xml file is located that gets imported into VSA so we modfied it.

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  • Hi  

    Did you open a ticket for this previously?

    I remember discussing this with you before, if you haven't created a ticket on this yet - please submit one and PM me the #.

  • I did not, but I'll do that now. Thanks!