I made a new User Role for the technicians here. Usually they all have Master, which is not good especially with new guys joining. Anyways, the only issue I am having is with showing the agent procedures and Reports. When you are a master admin you have the ability to go into settings and check off " Show shared and private folder contents from all users". How can I enable this for limited tech accounts?
We have a lot of "shared" procedures which is the reason for the question. But as a basic end user, only their own procedures show up.
There is no option to allow all non-Master/non-System users to see all procedures by default. Instead, you'd need to make sure the appropriate folders/procedures are shared with each user OR with a role to which all of your techs have access.
To share a folder:
Right click on the folder
Click Share Folder
Select the role(s) and or user(s)
Select the Share Rights (at the top of the pop-up)
Click the "Add" button
The selected role(s) and/or user(s) should then have the selected access to the folder and objects within that folder. Repeat the above for any additional folders. Note: you cannot set these permissions at the cabinet level, just at the folder.
How about for private folders?
You can't share private folders
The best you could do is create a new Shared Folder called e.g. "Private - Shared" , add the share permission required for the Role you created , and then get the individual techs to copy their procedures etc into this new folder.
OK, I will look into that. Thanks guys. I appreciate the help!