The default Kaseya screenshot seems to be broken and we need a working screenshot utility that will take a screenshot of a Mac and upload it to Documents/GetFile.   None of the ones I have seen posted seem to work reliably (something must have changed on the Mac).  I had one that I was able to get a single screenshot, and after that it never worked.  Unfortunately we just don't speak "Mac" well enough to figure it out.

Thanks!   Chris.