Kaseya Community

Agent Approval Process

  • I don't think this is possible but please correct me if I am wrong.

    I don't think the entire script approval process is that bad of an idea but wouldn't it be better for the approval process if the user approving the agent procedure was able to actually view the script steps before approving it?  I know the approval process and role assignment has been discussed here but doesn't really make sense to just blindly approve scripts unless you are taking the time to review the script with a technician.

    Feature Request: https://helpdesk.kaseya.com/entries/96450298-Add-Option-to-View-Agent-Procedure-before-Signing

  • Liked! I run into this all the time.