I came from an organization that used Lansweeper. One feature I really liked was the ease of adding custom actions and passing computer/user/etc variables in a command line string. For example, I could launch the remote desktop software Dameware and pass the computer name variable so in one click from the information screen techs could remote into the computer. Is this possible in Kaseya?
I've tested the VNC options in Kaseya and have found them lacking in functionality and responsiveness.