Is there any way to use #vAdminNotesLog.[NoteDesc]# to get all notes for a particular agent ?

It is being used in the body of an email sent regarding warranty updates. If a customer refuses warranty upgrade, we place a note under that particular agent.

See body of the email below. 

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Manufacturer:   Dell Inc.

Server Model:    PowerEdge 2900

Service Tag:     *********

Server Role:     :SQL:Exchange:SMTP:MTA:DNS:DHCP:WINS:IIS:SharePoint:Backup Exec:Print:File:

 

Ship: 29-09-2007 | Start: 29-09-2007 | End: 28-09-2010 | Type: bronze software support | Provider: dell

 

0 Days Remain In Warranty!

 

Previous Notes:

Calvin :: Test Note 3 :: 2011-12-15 11:00:00.000     <------   Multiple notes, but it is only pulling the oldest. 

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