How can I assign the value of the Ticket's Description field to a a variable in a Stage entry procedure? I tried doing a "Get a Variable" step with the value being [$Description$] but all I get is an empty string into my variable. The procedure is being run at the Stage Type "Begin". Is the Description object variable populated at that time? If yes, then why I am getting an empty value when I try to assign it to a variable?


[edited by: juantar at 7:05 AM (GMT -7) on 5-23-2011] Removed bold