Kaseya Community

Global alert email address change

  • Hello all,

    Originally, when our system was set up, the alerts and monitor sets were set up to email "Support@domain.com", and we'd like to change this. We want to use Support@ for support requests, and send the alerts somewhere else.

    I'm hoping I don't have to go through each and every machine's alert settings to change this. Is there a way to go into the Kaseya Database and just do a find / replace? I want every instance of "Support@domian.com" to be changed to "ManagedServices@domain.com", anywhere it's found within Kaseya. Is this possible?

    This is not K2, it's version 5.

    Thanks.

    Legacy Forum Name: Global alert email address change,
    Legacy Posted By Username: Matt.Conlon
  • Matt.Conlon
    Hello all,

    Originally, when our system was set up, the alerts and monitor sets were set up to email "Support@domain.com", and we'd like to change this. We want to use Support@ for support requests, and send the alerts somewhere else.

    I'm hoping I don't have to go through each and every machine's alert settings to change this. Is there a way to go into the Kaseya Database and just do a find / replace? I want every instance of "Support@domian.com" to be changed to "ManagedServices@domain.com", anywhere it's found within Kaseya. Is this possible?

    This is not K2, it's version 5.

    Thanks.


    When I did this I was redoing all the alerting anyways so I just reapplied it with the new email address... now that I've had some time to think about it, I think you should be able to go into the DB and change it there quite easily.

    Legacy Forum Name: Monitor Sets,
    Legacy Posted By Username: thirteentwenty
  • How would one go about that?

    Legacy Forum Name: Monitor Sets,
    Legacy Posted By Username: Matt.Conlon
  • Matt.Conlon
    How would one go about that?


    Do a search for and replace with

    I'm no DB wiz, so other than that, I'd probably have you break something Sad

    Legacy Forum Name: Monitor Sets,
    Legacy Posted By Username: thirteentwenty