Kaseya Community

Monitor down devices

  • I don't know if this is the right place, but I am trying to figure out how to monitor a device using SNMP that is down/turned off. I have SNMP monitor set that uses system.sysUpTime, SNMP version 1, SNMP instance 0, collection operator set to over -1, SNMP timeout 2 sec, alarm threshold eqaul to 0, duration, 1 sec. This is all good fir me to know when the device restarts, but when it is down i am not getting an alert.

    Can somebody help me out with this.

    Legacy Forum Name: Monitor down devices,
    Legacy Posted By Username: jrahmani
  • About the best way that we have come up to deal with this situation is to use the External Monitoring section of Kaseya and have a Ping test on the device every few minutes.

    This way if the ping fails, at least you will know if the device is offline.

    Technically SNMP monitoring does not detect the outage, but at least you solve the problem.

    Would be nice if Kaseya would ALRAM on SNMP failure to retrieve data - but then again that is another can of worms.

    Legacy Forum Name: Monitor Sets,
    Legacy Posted By Username: vchurch