Kaseya Community

How to Share Event Log sets

  • All,

    I am trying to find where I set share permissions on Event Log sets. My Help Desk team are unable to add event to sets I create however they can edit there own. When they try to edit a set I have created the Add button is not available.

    I know this is going to be some basic setting but I have been through the on line help and searched through here to no avail so far.

    Can anyone point me in the right direction?

    Cheers,

    Jason

  • Jason, you have to move your monitor sets into a shared folder. You should see a Private and a Shared tree, make a folder under the Shared Tree, move your mon set there and share it out and your guys will see it and be able to apply it.

  • Thanks for the reply but I am not talking about Monitor Sets. I am talking about Event Log Alerts monitor sets e.g go to Event Log Alerts, choose an Event Set and click Edit. I am looking for some share control for those.

    Cheers,

    Jason

  • Eventsets are one of the legacy parts of Kaseya that have not really changed in the 10 years I've been using Kaseya.

    I think your only option is to make your Admins all Masters