Monitoring - Recent Threads

Is there a way to see history on alarm suspension?

ApexArthur — Wed, 15 May 2013 18:05:26 GMT

I want to know when alarms were suspended and for how long.

performance counters not responding

Tjibbe Buijsman — Wed, 15 May 2013 07:59:31 GMT

Hello everybody,

I have a problem with monitoring the performance counters on multiple managed machines. As I assign a monitorset for a machine, which for example monitors the CPU % time or %free space on a drive, I can see the monitorset assigned and some xml files copied to the managed machine. However the counter does not start and is not creating any logs.

As a result I do not have any file in the 'klogs' folder, where normally the counter logs are saved within csv files. In my kserver interface I sometimes see the monitorset as 'not responding' on the 'monitor log' page, but sometimes I do not see any assigned monitorset at all.

does anybody of you have this problem also?

I have already created a ticket with kaseya support, but want to know if you have this problem also.

PowerShell Command to Trigger Alarm

Erik Barnshaw — Mon, 29 Apr 2013 21:19:33 GMT

Hi, I'm trying to figure out a way to see if Kaseya can create an alarm for us on Hyper-V based Windows 2012 servers and hyper-v replicas. What i'd like to do is have it run a powershell command, and if it returns any results, log the results and trigger an alarm to send an email.

The command to be run on the servers is:

get-vm | select-object Name, ReplicationState, ReplicationHealth | where {$_.replicationstate -ne "Disabled" -and $_.replicationhealth -ne "Normal"}

Monitoring HP Proliant Server hard drives/Raid arrays

jonnyrobertson — Tue, 23 Apr 2013 09:26:21 GMT

Hi,

I have searched for a way to monitor HP proliant server hard drives for disk failures but cannot find a step by step guide to assist with this.

Has anyone set this up already who can assist me?

I do not have KNM, I would like to just use the features Kaseya already has to create an alarm when a drive fails.

Perhaps snmp monitoring would help - I have done a LAN watch with snmp enabled..... but I am not sure what to do from here... any help greatly appreciated.

Services Check, MSSQL and wildcards

Tomi — Tue, 16 Apr 2013 14:11:28 GMT

We want to monitor any MSSQL instances that happen to run on monitored servers. Usually instances are named like MSSQL$INSTANCE. So we create monitorset with Service Check "MSSQL$*" and use counter matching. It works but it also monitors services we don't want to monitor like "MSSQLServerADHelper"

So my question is why MSSQL$* matches to MSSQLServerADHelper?

Alerts Stopped Working Multiple Times, No Root Cause Found

eperson — Wed, 03 Apr 2013 18:29:55 GMT

I wanted to check and see if anyone has this same problem, or if it's just me.

Several times over the past few years, I have noticed that I did not get alerts for various functions of Kaseya. Each time, I have created a support ticket. In each case, alerts will start working again without any action taken and a root cause can never be determined by Kaseya support. In each case, I just get an apology that the cause can't be found, but everything is working now.

Because of this, I do not have a high level of confidence in getting all alerts that I should.

Does anyone else have similar problems?

Thanks in advance.

Software Metering/Process started counter

Nicklas — Wed, 27 Mar 2013 12:08:43 GMT

Hey guys,

I have had a couple of requests from customers who wants us to monitor certain application usages, for instance the really expensive Adobe CS suite. They want to know which users are using the applications frequently.
An idea was to let Monitor run a script upon process "up" i.e. Photoshop.exe - and then update some sort of counter.

Does anybody have a procedure for this? I've seen on the Kaseya roadmap that "Software Metering" is coming, but I need a quick-and-dirty fix for this now.

If there is a way to not only count times (and dates) the application was started, but also for HOW LONG they where open - that would be great.
And then somehow get this into a Custom Field or by other means into a report/report part.

Cheers,

Nicklas

RD/TS Gateway Service Monitoring

Clint Wilson — Tue, 26 Mar 2013 20:28:16 GMT

What is the best way to monitor RD/TS Gateway service and restart it if it goes down. Then only alert if it does not start up and work properly.

Thank you

Kaseya: 6.3.0.0

Monitoring duplicate processes running on a single server.

Stuart Rowe — Thu, 21 Mar 2013 02:56:14 GMT

I have a client whom I need to monitor 7 instances of the same process running on the desktoip of their server. The process is Prowin32 and they require that 7 instances be running at all times for a peice of communication software they utilize to allow multiple threads to process simultaneous transactions.

How would i go about doing this.

I see how to perform process monitoring but I don't see how I would differentiate that one out of 7 Prowin32 processes were not running.

Thanks,

~Stuart

Using Log Parser Results in Procedure Variable

skynetID — Wed, 20 Mar 2013 20:07:31 GMT

Hey, folks.

I'm trying to find a way to use the results I'm pulling from a log file parameter with Log Parser in a procedure variable, but I can't think of a way to do it.

Are log parser outputs stored on the Kaseya server somewhere that I might be able to get and use? Any advice would be greatly appreciated.

PerfCounter Backup exec Windows Server 2008 (R2)

Sander Rozemuller — Wed, 06 Mar 2013 11:01:56 GMT

Hello,

We use a monitor set for showing Aborted and Failed Jobs in BackupExec. Since we've updated to 6.3 the counter type BE Engine is not found at Windows 2008 Servers. 2003 is no problem.

When we run typeperf /query at both servers (LiveConnect -CMD Shell) we see the BE Engin at 2003 server but not at the 2008 server.

Does anyone has also this problem? And most importend how to fix :)

Network Status Window shows 'no data found'

trweniger — Thu, 21 Feb 2013 15:27:52 GMT

Hello,

After the upgrade to 6.3, i found this when opening up the Dashboard list and selecting my default monitor:

How do i go about resetting this window? Would I have to reset one of the K services on the K server? Thanks.

Multiple recipients for Severity 3 alerts (System\Orgs\manage\System Management)

Walter van Eijk — Thu, 21 Feb 2013 09:34:40 GMT

Is it possible to configure multiple recipients when using Systems Management (System | Orgs/groups/Depts/Staff)?

Allow me to explain why: We have some customers where we deliver 24*7 support, for support after hours we hired a 3rd party to answer telephone calls and to respond to alert e-mails.
In monitoring we can easily assign multiple e-mail addresses for a system down or other critical event. However, in Systems Management I am unable to enter multiple e-mail addresses (tried semicolumn, comma, space).

Is there a way to enter multiple e-mail addresses, or do i have to add them manually in monitoring?

Report Generation

DillySD — Tue, 19 Feb 2013 23:03:39 GMT

I've been searching the forums for a bit but have not come on this actual error but some similar. I have tried some of the things that are said in those but this seems to be a completely seperate issue.

There was an error generating your report. Please refer to item 192071921095285 for additional diagnostic information. There was an error during the render phase of the report generation. There was an error generating the document Anti-Malware Summary There was an error generating the document Anti-Malware Summary Client found response content type of '', but expected 'text/xml'. The request failed with an empty response.

Click here to download diagnostic information.

Thanks for the help.

Missed Alerts for Events

eperson — Tue, 19 Feb 2013 20:50:36 GMT

Does anyone else have a problem with Kaseya occasionally missing alerts for Windows event log entries? I have had this happen several times. Usually a co-worker will find a problem we should have received an alert for. After triple checking the alert configuring and history, I can't find any explanation as to why it was missed. I have opened a ticket for the most recent occurrence (CS145978). Kaseya support could not figure out why an alert wasn't created either and the best advice they can give is to always keep the agents updated. I am worried about what other things I might not be getting alerts on that haven't been discovered.

Does this happen to anyone else?

Backup Exec Counters and Monitoring

PHOPJPC — Mon, 11 Feb 2013 23:26:28 GMT

I was wondering is there a way to setup a counter to monitor how long a backup runs in Symantec. I have event sets setup etc. I did some research on the forums and came across BE Engine, but does this counter actually work?, If so I would like some information on whether it works or not? I would like to avoid restarting the services everyday in case a backup is stuck, but the idea is to have this monitor alarm at the threshold and restart the services. Any help is appreciated =). I know you can set in symantec to end a backup after a certain amount of hours, but I can't always rely on this.

Thank You,
Patrick

SNMP Monitoring Zyxel traffic

Wesley Petterson — Fri, 08 Feb 2013 08:37:52 GMT

Hello,

Is there a good way to monitor Zyxel traffic?

I can't believe that there is no one who made some SNMP sets for routers/firewalls.

Hope some one can help me, i need to monitor +- 60 zyxel's.

Auditing User Account Management

Robert Ludiker — Fri, 08 Feb 2013 02:14:46 GMT

Hello.

I set up a new EventID monitor set that checks the security logs for the desired events. This is working as expected, however - when the events come in over email, the event details are not resolving the security ID's. What do I need to do to address this? Two example below, the Kaseya event and the Windows event...

Kaseya Event -

Description: A member was added to a security-enabled local group.

Subject:

Security ID: S-1-5-21-3947201039-1660169319-2489435107-2749

Account Name: MyUserAccount

Account Domain: MyDomain

Logon ID: 0x1a73a

Member:

Security ID: S-1-5-21-3733995272-681209301-2939262457-1007

Account Name: -

Group:

Security ID: S-1-5-32-544

Group Name: Administrators

Group Domain: Builtin

Additional Information:

Privileges: -

Windows Event:

A member was added to a security-enabled local group.

Subject:

Security ID: DOMAIN\MyUserAccount

Account Name: MyUserAccount

Account Domain: MyDomain

Logon ID: 0x1a73a

Member:

Security ID: LocalPC\NewUserAccount

Account Name: -

Group:

Security ID: BUILTIN\Administrators

Group Name: Administrators

Group Domain: Builtin

Additional Information:

Privileges: -

Alert When Machine Has Not Rebooted?

eperson — Wed, 06 Feb 2013 14:39:55 GMT

Is it possible via monitoring or scripting to create an alert when a computer has not been rebooted for a certain number of days?

Thanks in advance.

System Check Caution!

mbartels — Mon, 04 Feb 2013 20:25:29 GMT

Just ran across an interesting quirk in System Check:

If you use the "Create" function to re-use an existing Kaseya Agent account (for instance, if you rebuilt a machine and wanted to preserve the history, so you used Create instead of deleting the pre-rebuild identity and letting it re-create its account once it was rebuilt) any existing System Checks will not work until you re-up them.

To do this is pretty easy - just go into System Check, select the machine, "load parameters" for each one, and hit Apply.

But if you don't do this, they just won't do any actual checking; although in the System Check GUI there's no indication that they aren't working, they will look totally normal, and like they ought to be fine, they just won't actually run, trigger, alarm, etc.

Monitoring System Check - copy to different Agent

Wesley Petterson — Mon, 04 Feb 2013 10:01:11 GMT

I have made some System Checks on 1 machine. Now i want all those system checks moved to a different machine. At this time i am unable to do this. Can some one help me with this?

Monitor/Alerts for KAV

billmccl — Sun, 03 Feb 2013 17:46:11 GMT

What's the best way to monitor/generate Alerts for KAV devices that get an infection? We had an SBS Server running KAV that showed an alarm(pop-up) for an infected file, but I did not see an event log entry for the infection. We'd like to be notified automatically when this happens without having to look at the dashboard to find out. Shouldn't it have written an entry to the Application Event Log? I saw entries for not updating the definitions file in there.

Thanks!

WHOIS Monitoring

Luke — Wed, 30 Jan 2013 00:59:22 GMT

Hey Guys,

I am looking into putting in some Monitoring of WHOIS records for our clients web sites, so we dont get caught when one drops off due to expiring or if it gets Transferred .

Has anyone done anything like that?

Thanks,

Luke

Policy Management - Assigned Machines

Leeroy Stander — Tue, 29 Jan 2013 06:57:34 GMT

hi all,

I am trying to use the policy management to create a policy and assign it to machines to simplify the process of assign our default config onto machines.
that said, I have created a policy and when I go to policy management> configure>Policies, and view assigned machines, I see that I have machines assigned.
yet when I go to policy management>assignment>machines, I do not see any machines.
same when I go to Policy management>Summary>Dashboard.

Any one have any ideas or able to provide some thoughts?

VMWARE monitoring

Sander Rozemuller — Mon, 28 Jan 2013 15:24:36 GMT

Hello,

I thought there was a vmware addon on Kaseya 6.3 which you can use for monitoring. Problem now i can't find it.

Can someone help me out of me dream? :)

Sander

Changing the maximum number of collected data points in 6.3

Raymond Sagius — Wed, 23 Jan 2013 20:10:23 GMT

Is it possible in 6.3 to change the maximum number of data points that are collected by performance counters in monitor sets?

We have a customer who wants in-depth historical data, but when collecting info every 2 minutes the values get overwritten after about 3 days. Can I change this behaviour, either by default or per machine?

I know this would make the database grow exponentially fast, but I'm willing to take that for granted.

SNMP details in Alert email

marcoomni — Wed, 23 Jan 2013 11:44:12 GMT

Hi all,

I'm monitoring all ethernet interfaces of a firewall, using the following standard MIB: .iso.org.dod.internet.mgmt.mib-2.interfaces.ifTable.ifEntry.ifOperStatus

The first physical interface is the second instance of returned values ( the first value refers to a loopback interface) so the alert email is not clear when reporting interface details.

Is it possible to "join" returned values of ifOperStatus with, for example, the result of ifDescr query to add the interface description?

Is there any other way to have a more detailed snmp monitoring system in Kaseya ?

Thank you for any suggestion !!

Marco

SNMP - Alarm operator

marcoomni — Mon, 21 Jan 2013 11:25:01 GMT

Hi,

I'm setting up a SNMP monitoring of a firewall.
In particular I need to generate an alert if a ethernet interface link goes Down and if it comes back to Up.

I'm using the standard MIB " .iso.org.dod.internet.mgmt.mib-2.interfaces.ifTable.ifEntry.ifOperStatus " ( .1.3.6.1.2.1.2.2.1.8 ) .

The problem is that this Mib object returns a Integer value (1=Up;2=Down;3=Testing).

The Alarm Operator, for Integer values, can be one ot the following :
Equal
NotEqual
Over
Percent Of
Under

In this case these operators are not useful... is it possible to check, as for String values, for Changes of the returned values ?

If not... is it possible to obtain the enumerated string value, rappresented by the integer value ?

Thank you very much in advance.

Best regards,

Marco

KaseyaSNMPTrapHandler - MIB search path

marcoomni — Fri, 18 Jan 2013 08:58:38 GMT

Hi All,

I activated the " SNMP Traps alert " on some managed servers ( 1 per customer ).

Everytime the "KaseyaSNMPTrapHandler" service starts on these machine , in the application event log appear these errors :

- MIB search path: c:/usr/share/snmp/mibs <-- This folder doesn't exists.

And many of the following :

- Cannot find module (Mibmodulename): At line 0 in (none)

In the server there is the folder " C:\usr\snmp\persist\mib_indexes" that contains the file "0" that refers to ax existent path ( C:\kaseya\usr\share\snmp\mibs ) that contains all SNMP modules.

Is it normal ? Is it possible to modify the "MIB search path" ?

Thank you in advance for any suggestion !

Marco

How to interpret SNMP traps

marcoomni — Thu, 17 Jan 2013 15:08:08 GMT

Hi all,

I'm trying to setup a SNMP trap alert monitoring machine with Kaseya to monitor some vmware hosts.

In the vmware documentation I found this note :
You must configure your management server to interpret the SNMP traps sent by vCenter Server.

What I don't understand is if it's necessary to load any MIB file on the monitoring machine.

If I'm not wrong MIB files are needed (and loaded as SNMP SETS) when the SNMP agent has to GET (or set) information FROM the snmp device.

But if the device SENDS the trap how is it possibile to configure the monitoring machine to interpret that trap?
Is it possibile to have more detailed info then what logged in the Application event viewer (source KaseyaSNMPTrapHandler) ?

Thank you very much in advance.

Best regards,
Marco

Alert When Gateway IP is Changed

eperson — Tue, 15 Jan 2013 21:24:02 GMT

Has anyone made script or monitor that can send an alert when the machine's gateway IP address is changed? A customer is looking to get notifications when laptops are taken out of their office and brought online.

Can this be done with Kaseya?

Thanks in advance.

Kaseya alerts/ticketing

Andy Amos — Thu, 10 Jan 2013 10:32:58 GMT

Hello,

We have recently implemented Connectwise and are having a bit of trouble linking Kaseya and Connectwise as we would like. Previously we had Kaseya generate alerts via email to our previous helpdesk system. Any duplicate alerts or alerts for the same ticket the helpdesk would pickup and deal with. With Connectwise we want to use the two way sync but as Kaseya generates a second alert for a fault and doesn't update its own (internal) ticket ConnectWise logs a second ticket also instead of updating the current ticket it has.

Example:

Server goes offline > Kaseya generates alert and makes a ticket > Connectwise picks this up and logs a support ticket.

Four hours later the alarm is rearmed, Kaseya generates a new alert for server offline > Connectwise picks this up and generates a second ticket.

I can get rid of the duplicate tickets in Kaseya but only by using the servicedesk module which Connectwise can not link to.

Has anyone else come across this or know a way around having these duplicates?

Thanks in advance,

Andy

Monitor -> SNMP Monitoring - Here to stay? Updates?

Jeffro — Wed, 09 Jan 2013 18:48:05 GMT

Is Monitor -> SNMP Monitoring here to stay or will it be removed from Kaseya at some point? Also, will there ever be updates to it to fix the known bugs?

We use the Monitor -> SNMP Monitoring in Kaseya to check Dell and HP servers, polling Open Manage to check hardware such as drives, RAM, PSU's, fans, etc.

We also implemented a Kaseya Network Monitor server, but there are multiple reasons we don't care to pursue using it.

The Kaseya SNMP monitoring works. There are some bugs, which have to be manually resolved, but it is much more reliable once set up.

Thank you!

Monsets failing to load - unable to locate problem sets

Valerie B — Thu, 03 Jan 2013 00:40:20 GMT

Hi all,

I'm hoping the community can help me sort this out. Recently some changes were made to policies - changes to hard drive monitoring for servers, ticketing replaced emailing for some alerts, some monitoring turned off altogether.

Around that time we started getting a very large number of alarms for monsets failing to load. It's always the same two sets. I hope I can make this simple:

Monset 1- For servers only, is not applied to any clients.

Monset 2 - I have no idea what it's for. That's another part of the question - how can I find it?

I'm seeing alerts for Monset 1 failing to load on client computers. It's not assigned them to them anywhere.The file not found error makes some sense - it's not supposed to be there to begin with. So what I'm trying to figure out is why an unassigned monset is trying to load, and how can I track down the second one? Thanks.

Error message:

FAILED to create THEN step 4, Write File. Error = File not found, Source = C:\Kaseya\WebPages\ManagedFiles\..\..\UserProfiles\616832...\Monitor\KMON$2632.xml

New version

hpservertech — Mon, 17 Dec 2012 15:49:30 GMT

It is getting to that time again when I need to renew my support. I renewed the past 2 years hoping for the new version that has always been "Coming soon" but have yet to see anything. What is going on? If there isn't anything new on the horizon...meaning by the end of Q1 I really do not see a reason to spend anymore money.