One of the options when setting up a monitor set is the 'Ignore Additional Alarms for' . If you set this to a very short timeout (5 minutes maybe?), you will continue to receive alarms for this object, as long as it is still in the Alarm threshold.

Legacy Forum Name: Monitor/Event Sets/SNMP Sets,
Legacy Posted By Username: raybarber

Ray,

I'm not sure but I think you might have missedMarty's issue because of confusing terminology. I believe that Marty was referring to "alerts" not "monitoring set alarms". Kaseya does not have ANY threshold, escalation,trendcapabilities for alerts yet (at least that I'm aware of).

That is a topic near and dear to my heart as well. We are dying to have the same type of threshold/escalation/trend capabilities for alerts as for monitoring set alarms. We still haven't really figured out how to use much of the monitoring alarms in the real world effectively. But alerts are incredibly useful and would be MUCH better if we could set thresholds, etc.

The "server down" or "system offline for XX" is a crucial alert. As are the app/sys/security event alerts. All of those alert areas really, really need threshold capabilities ASAP. It is costing us a lot of extra effort trying to manage alerts successfully. Many people just don't even turn on some of these alerts because without threshold/escalation/trend capabilities, they can be completely overwhelming or not very useful.

By the way, is there an actual "monitoring set alarm" for a system going offline, separate from the "alert" when a system goes offline?

Marty,

One suggestion for your specific request: send the alert for "system offline for XX" as an e-mail message to your service desk. That way when it goes offline, it opens a ticket automatically and you won't be able to overlook it or forget it until the ticket is closed.


Legacy Forum Name: Monitor/Event Sets/SNMP Sets,
Legacy Posted By Username: kentschu

a "bump" to let Kaseya know this is still an issue of mine..

God Bless,

Marty


Legacy Forum Name: Monitor/Event Sets/SNMP Sets,
Legacy Posted By Username: MissingLink

Having just learned about this issue the hard way, I would really like to see some sort of escalation or re-alert mechanism. We had an alarm cleared and missed the email sent by the system. Kaseya reported thereafter that all was well on the machine even after the disk drive completely filled and the customer called to notify us that they could no longer access the server.

Brian


Legacy Forum Name: Monitor/Event Sets/SNMP Sets,
Legacy Posted By Username: bdawson