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  • Forum Post: Uninstall previous Kaseya agent and replace with current agent?

    We have a client who was previously being supported by a company that also used Kaseya. We installed our agents using the /r /w switches, however our Kaseya agent simply installs along side of the previous agent. My question is : Is there a way to force our Kaseya agent to (re)install and remove any...
    onMay 24, 2013

  • Forum Post: Agent stuck in a reboot loop

    Our entire Kaseya system went down this morning and we have spent all day attempting to get it back online one issue we seem to be having with our managed customers workstations is that several people have called reporting that their computer is stuck in an infinitie loop of rebooting. It says we have...
    onFeb 25, 2013

  • Forum Post: Linux Agent Install Fatal Error with KcsSetup.sh

    So I've uploaded KcsSetup.sh to a *nix box, used chmod +x to make it executable, made sure it was in /root , and tried executing it. I get the following error: Fatal: Cannot extract installation options from KcsSetup.sh. I try it again running KcsSetup.sh -x and am presented with the following information...
    onApr 27, 2012

  • Forum Post: Agent Update Alternatives

    I was really disappointed to hear all of the issues related to updating the Kaseya agent software. I was more shocked to learn that the "Agent Update" component in Kaseya does not use the "Patch Source" prompting every computer to download the same file over and over.... I was wondering...
    onFeb 27, 2012

  • Forum Post: No message after Agent deployment even with /z switch

    I am using LAN Watch to deploy agents over our network. After the agent is installed I would like a message to pop up asking the user to restart their machine when possible or at the end of the day. In creating the agent install package I made sure that silent install was not checked and that I included...
    onJan 27, 2012

  • Forum Post: Two Machines with Same Agent GUID

    Hello Everyone, We have a user who "rebuilt" his machine by cloning his c olleague's computer that already had Kaseya installed on it. Of course, this makes both computers have the same Agent GUID (and system SID as well). Since these two colleagues are on separate networks (not part of...
    onDec 7, 2011

  • Forum Post: Application deployment

    anyone encounter a problem on application deployement? i try to run chrome setup on the software deployment, it success but i can't see in my desktop or in my computer? please help me with this.
    onNov 3, 2011

  • Forum Post: I want to build an Agent template that will create a pre-defined "Administrator" account upon installation

    onAug 3, 2011

  • Forum Post: Agent Working Directory is changing :(

    has anyone noticed that their c:\kworking has changed on some systems to c:\kworking1 ???? I have a few machines that this has occurred on and every time I set it to c:\kworking it reverts back to kworking1...... not a huge deal only some of my guys have scripts that point to c:\kworking
    onJun 22, 2011

  • Forum Post: Unable to deploy agent via LANWatch

    Any time we attempt to install the Kaseya agent via LANWatch we get the following error " Unknown user name or bad password" . I've gone therough all of the trouble shooting steps from KKB000636 which are as follows... Copy kconnect.exe from kaseya server e.g. c:\kaseya\webpages\ManagedFiles...
    onJun 2, 2011

  • Forum Post: Agent Update - Auto?

    Hi, I just noticed many of our agents never updated to 6.1 after we upgraded approximately 45 days ago. Is there anyway we can automate this process? How are you all monitoring Agent version? Is there a procedure we can write to check the version weekly and update if system does not have the latest version...
    onApr 25, 2011

  • Forum Post: Sleep Mode Policy

    Does anyone know of any good sleep mode policies out there that could be used for pc's? So far I've only found a shutdown policy within Kaseya, and nothing more.
    onApr 25, 2011

  • Forum Post: Agent update fails

    Does anyone else have issues updating agents after the 6.1 upgrade? 6.0.0.3 to 6.1.0. 0 When I upgrade the agents some client upgrades fine and shows the new version but after a while they show the old version number again... Others upgrades just fine. The agents have all had the same version and I have...
    onMar 15, 2011

  • Forum Post: Agent installation

    One queary....reg kaseya Suppose will purchase Kaseya Licence and as wel as Thiland server access then shou'd it require to bult local india server at my site to operate kaseya agent or i have to mapp directly to thiland server , shou'd it works?
    onFeb 27, 2011

  • Forum Post: installing avg on pc's

    I have 3 pc's that avg hangs on waiting for service, any idea what may be causing this?
    onFeb 17, 2011

  • Forum Post: Linux Agent

    I know there are a bunch of threads on the Linux agent regarding a variety of Linux distributions. Most of them are stagnent, and none are from too long ago (as the agent isn't that old). I am ready to put in some work to get it going, but would like to poll all of you guys to see who had success...
    onFeb 7, 2011

  • Forum Post: Restart Kaseya agent service upon failure

    Is there a way to create an agent procedure (script) that we can run on all our systems so that if the agent fails the service will automatically restart? Thanks Brad Roekle Structured IS, Inc.
    onDec 6, 2010

  • Forum Post: Agent display in Add/Remove Programs

    Is there a way to prevent the agent from displaying the machine name and IP address in Add/Remove Programs or Programs and Features?
    onDec 4, 2010

  • Forum Post: Mac Agent displays - "VSA Agent (bad socket). Now quitting."

    I have rebuilt the agent install package a few times now and tried it on a few different Mac (OSX 10.5 and better). I was consious to make the agent temp read /var/tmp. I also verified through Telnet that I am able to conenct to port 5721 of my Kaseya Server. I am still running "K1" or 5.0...
    onNov 23, 2010

  • Forum Post: Credentials Failing repeatedly to a DC

    Hello, I am having an issue where credentials are failing to set on a Domain controller Agent. This is causing the backup to fail, due to fialing credentials on the Image Location. The error in the Agent log is "ERROR: getVariableValue() failed to get dynamic script variable value, type 1 - c:\kworking...
    onNov 3, 2010
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