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Installed Apps shows "No applications found" on Mac OSX

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Some of our Mac OSX agents are showing no installed applications. The Kaseya Audit scripts are running successfully.

It looks like a problem with the locally installed audit scripts in /Library/Kaseya/ because the files in /Library/Kaseya/Audit/App/ are all 0 kb. The RAM info in the Machine Info tab is showing [object Object] MB.

All of our Mac agents are version 6.0.0.3 and the clients are a mixture of OS version 10.5.8 and 10.6.4. Again, most of the audits are running fine but some are not able to get a list of the installed applications.

Who can help us with this problem?

 

 

Verified Answer
  • Re-installing the agent did not work for me but i think i found a somewhat 'dirty' fix for my problem.

    After running these steps i got the audit to display all info (including apps en memory):

    * trash every file from the folder /Library/Kaseya/Audit/App/

    * run the app audit manually: sudo /usr/bin/ruby /Library/Kaseya/bin/app_audit.rb

    * I got an error about two missing files. I recreated them with the following two commands:

    * sudo touch /Library/Kaseya/Audit/App/dev_list

    * sudo touch /Library/Kaseya/Audit/App/dev_list.cache

    * again run the app audit manually: sudo /usr/bin/ruby /Library/Kaseya/bin/app_audit.rb

    * From the Agent "Audit Information" webpage in Kaseya i pressed the "Audit Now" button

    And after a few minutes Kaseya was showing the full apps list!!!!

    I will try to test my steps next week on other non-working agents and maybe cleanup my steps.



    [edited by: macbofh at 3:50 AM (GMT -7) on 9-24-2010]
All Replies
  • Maybe force an update of the agent to re-install it?  I have not had this problem.

  • Re-installing the agent did not work for me but i think i found a somewhat 'dirty' fix for my problem.

    After running these steps i got the audit to display all info (including apps en memory):

    * trash every file from the folder /Library/Kaseya/Audit/App/

    * run the app audit manually: sudo /usr/bin/ruby /Library/Kaseya/bin/app_audit.rb

    * I got an error about two missing files. I recreated them with the following two commands:

    * sudo touch /Library/Kaseya/Audit/App/dev_list

    * sudo touch /Library/Kaseya/Audit/App/dev_list.cache

    * again run the app audit manually: sudo /usr/bin/ruby /Library/Kaseya/bin/app_audit.rb

    * From the Agent "Audit Information" webpage in Kaseya i pressed the "Audit Now" button

    And after a few minutes Kaseya was showing the full apps list!!!!

    I will try to test my steps next week on other non-working agents and maybe cleanup my steps.



    [edited by: macbofh at 3:50 AM (GMT -7) on 9-24-2010]